Part-Time Support Lead: Customer Service & Ops

Five Below, Inc.; Victoria (TX); On-site; USD 13,000 - 19,000; Part time

Job summary

Five Below in Victoria, TX is seeking a part-time Support Lead to manage daily operations, train crew, and ensure outstanding customer service. You will oversee staff, assist with stock receiving, and act as Manager on Duty as needed to secure cash and maintain smooth operations.

The role requires at least 1 year of management experience, strong communication skills, and the ability to multi-task in a fast-paced environment. Flexibility for day/evening shifts and customer focus are essential.

Qualifications

• High School Graduate or equivalent.
• College experience preferred.
• Minimum 1 years of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking.
• Ability to maintain composure under pressure.

Responsibilities

• Wows customers through personal contact and ensures fast, friendly checkout.
• Oversees daily activities of store associates and ensures excellent customer service.
• Assists with receiving, unpacking, and organizing new stock for quick placement on the sales floor.
• Acts as Manager on Duty when needed, handling store operations and staff management.
• Manages opening/closing procedures, cash security, doors, alarms, and daily readiness.
• Supports onboarding and ongoing training of associates on policies, product knowledge, and procedures.
• Drives store sales and controls expenses by optimizing merchandising and staff performance.
• Collaborates with store leadership on merchandising and recovery efforts.
• Performs general store maintenance (cleaning, stocking, etc.).

Skills

Leadership experience

Communication skills

Multi-tasking

Creative thinking

Composure under pressure

Education

High School Graduate or equivalent

College experience preferred

Job description

Five Below in Victoria, TX is seeking a part-time Support Lead to manage daily operations, train crew, and ensure outstanding customer service. You will oversee staff, assist with stock receiving, and act as Manager on Duty as needed to secure cash and maintain smooth operations.

The role requires at least 1 year of management experience, strong communication skills, and the ability to multi-task in a fast-paced environment. Flexibility for day/evening shifts and customer focus are essential.