Part-Time Enrollment Services Specialist – Student Support

Virginia Community Colleges; Orange (VA); On-site; USD 33,000 - 37,000; Part time

Job summary

Germanna Community College in Virginia seeks a Part-Time Enrollment Services Specialist to guide prospective, new, and continuing students from inquiry through enrollment. The role covers admissions, onboarding, and registration, with special support for Health Care Technology and international applicants.

Responsibilities include frontline service at the Welcome Center, system access support, referrals to campus services, and accurate documentation handling in a high-touch environment.

Qualifications

• Experience in Enrollment Services or Admissions Office.
• Proficiency in Microsoft Office and data management.
• Experience using a Student Information System such as PeopleSoft, Banner, Navigate.
• Strong analytical skills and the ability to make informed decisions.
• Detail-oriented work habits and the ability to maintain confidential information.
• Excellent customer service skills and the ability to handle stressful situations professionally.
• Ability to maintain confidentiality and comply with FERPA and institutional requirements.

Responsibilities

• Provide coverage for Welcome Center kiosks and virtual service platforms, serving as a first point of contact for students, families, and community members.
• Assist students with system access, application completion, admissions onboarding, course registration, and basic financial-aid guidance.
• Provide accurate referrals and warm handoffs to Counseling, Advising, Accessibility Resources, Veterans Affairs, Testing, Financial Aid, and other student-support services.
• Help students review schedules and conduct timely outreach by email, text, and telephone.
• Support students in person and online, respond to email requests, and receive and process student documentation accurately.
• Provide excellent customer service, timely follow-up, and empathetic support in a high-touch environment.
• Identify and troubleshoot barriers affecting admissions onboarding or enrollment and clearly explain the onboarding process and next steps to new students.
• Assist with Student Help Desk inquiries related to online services, account access, system navigation, and technology.
• Maintain accurate, complete, and confidential records of student and prospective-student interactions and follow-up actions.
• Collaborate with Enrollment Services colleagues and campus partners to provide seamless service and resolve student concerns.
• Process Admissions and Records transactions, including documentation intake, record updates, program changes, FERPA releases, and registration requests using the Student Information System and Perceptive Content.
• Support specialized admissions and enrollment processes by reviewing Health Care Technology applicants, registering Dual Enrollment students, and guiding international applicants through applicable admissions requirements.
• Maintain flexibility and a willingness to provide coverage at other Germanna locations as operational needs require.

Skills

Microsoft Office

Data management

Student Information System

Analytical skills

Attention to detail

Customer service

FERPA confidentiality

Bilingual Spanish

Tools

PeopleSoft

Banner

Navigate

Job description

Germanna Community College in Virginia seeks a Part-Time Enrollment Services Specialist to guide prospective, new, and continuing students from inquiry through enrollment. The role covers admissions, onboarding, and registration, with special support for Health Care Technology and international applicants.

Responsibilities include frontline service at the Welcome Center, system access support, referrals to campus services, and accurate documentation handling in a high-touch environment.