(FT) Student Services Specialist

Atlantic Cape Community College; Avalon (NJ); On-site; USD 38,000 - 52,000; Full time

Job summary

Atlantic Cape Community College in New Jersey seeks an Enrollment Assistant to guide students from admission through registration, serve as a primary contact, and provide front-line customer service across chat, email, phone, and in-person interactions.

The role supports financial aid information, course selection, and use of CRM/ERP systems; associates degree preferred and higher education experience preferred; bilingual Spanish a plus; flexible schedule including some evenings/weekends.

Qualifications

• Associate's Degree preferred.
• Experience in a higher education setting preferred.
• Bilingual in Spanish a plus.

Responsibilities

• Serves as a point of contact for current and new students, prospective students, parents, and the community.
• Initiates and facilitates the enrollment process from admission through registration.
• Processes admission applications and all student documents including transcripts and chargeback requests.
• Provides frontline customer service via chat, text messaging, email, and phone, and virtual support.
• Provides information on financial aid eligibility and verification requirements, program information, and budget components.
• Assists new students with course selection and registration.
• Supports operations using CRM and ERP systems.
• Provides student support for online accounts (Self-Service, Buccaneer e-mail).
• Ensures placement scores are submitted and recorded.
• References institutional resources when needed.

Skills

Customer service

Communication

CRM systems

MS Office

Spanish a plus

Education

Associate's degree preferred

Tools

Ellucian Colleague

Ellucian Recruit CRM

Job description

**Internal Posting**

Reports to: Assistant Director, Student Affairs, CMCC

• Serves as a point of contact for current and new students, prospective students, parents, and the community.
• Main duties are to initiate and facilitate the enrollment process from the completion of the admission application through registration.
• Processes admission applications and all student documents including transcripts and chargeback requests
• Serves current and potential students with the enrollment process by providing front counter customer service, chatbot, text messaging, email, and phone, and virtual support
• Provides consumer information on a one-to-one basis regarding financial aid eligibility and verification requirements, program information, and budget components
• Provides initial Self-Service support by assisting new students with course selection and registration
• Supports operations utilizing various online solutions such as customer relations management (CRM) and enterprise resource planning (ERP) systems
• Provides student support for online accounts (i.e. Self-Service, Buccaneer e-mail, etc.)
• Ensure that placement scores (e.g. SAT/ACT or multiple measure scores) are submitted and recorded
• Responds to requests and refers students to institutional resources
• Provides support with scanning documentation and linking of all incoming student records
• Assists and supports as needed, with arrangements for outreach and Recruitment to attend internal/external events
• Provides support for events on and off campus (i.e. high school visits, college fairs, open houses, etc.)
• Performs general office duties (process mail, maintain inventory of office supplies and recruitment materials)
• Performs related duties as assigned

Education:

• Associate's Degree preferred

Experience:

• Experience in a higher education setting preferred

Competencies & Strengths

• Strong customer/student service skills.
• Ability to work independently and make sound decisions.Strong interpersonal, organizational, and communication skills.
• Proficient computer literacy including proficiency in Microsoft Office products and CRMs
• Knowledge of Ellucian’s Colleague and Recruit CRMs a plus
• Bilingual in Spanish a plus

Terms of Employment:

This position may require flexible scheduling to include occasional evenings and weekends and duties at any Atlantic Cape location.