Part-Time Student Educational Technology and Student Services Assistant

Indiana University; Indianapolis (IN); On-site; USD 25,000 - 28,000; Part time

Benefits offered by this job

Medical & dental

Tuition subsidy

Paid holidays

Retirement plan

EAP

Job summary

Indiana University is seeking a Part-Time Student Educational Technology and Student Services Assistant within the Student Affairs office in Indianapolis. The role balances direct student support with data-driven project work, including analysis, reporting, and process improvements across educational technologies used in Medical Student Education.

The position requires current enrollment at IU, experience with educational tech, and strong communication skills to interact with faculty, staff, and

Qualifications

• Currently enrolled as a student at Indiana University.
• Experience in educational technology, information technology, computer science, or a related field.
• Strong familiarity with educational technologies and data analysis.
• Proficient in building and managing Excel spreadsheets, Smartsheets, and Canvas course documents.

Responsibilities

• Provides technical support and troubleshooting for educational technology systems, including LMS, active learning classrooms, electronic collaboration tools, and virtual environments.
• Advises faculty and staff on technology tool selection and use to support instructional goals.
• Collaborates with stakeholders to understand technology needs and recommend solutions.
• Creates documentation and user guides for technology tools, workflows and systems.
• Collaborates with team members to innovate and improve existing technology solutions.
• Stays informed about emerging technologies and trends in educational technology.

Skills

Excel

Smartsheets

Canvas LMS

Data analysis

Communication

Troubleshooting

Teamwork

Customer service

Independent work

Education

Currently enrolled as a student at Indiana University

Tools

LMS

Job description

Department DEAN MED-MEDICAL STUDENT EDUCA (IN-DMSE-IUINA)

Job Summary

The Part-Time Student Educational Technology and Student Services Assistant is based within the Student Affairs office and serves as a key resource for supporting medical students while also contributing to operational and technology-focused projects. The position balances direct student support with project-based work, including data analysis, reporting, process improvement initiatives, and support of educational technologies used across Medical Student Education.

Department-Specific Responsibilities

• Provides technical support and troubleshooting for educational technology systems, including learning management systems (LMS), active learning classrooms, electronic collaboration tools, and virtual environments.
• Assists the Business Analyst advise faculty and staff on the selection and use of technology tools and platforms to support instructional goals.
• Collaborates with stakeholders to understand technology needs and recommend appropriate solutions.
• Creates documentation and user guides for technology tools, workflows and systems.
• Collaborates with other team members to innovate and improve existing technology solutions.
• Stays informed about emerging technologies and trends in educational technology.

Qualifications

Education

• Currently enrolled as a student at Indiana University.

Work Experience

• Experience in educational technology, information technology, computer science, or a related field.

Skills

• Strong interest and familiarity with educational technologies and systems (data analysis).
• Proficiency in building and managing Excel spreadsheets, Smartsheets, and Canvas course documents.
• Excellent communication skills and ability to interact effectively with faculty, staff, and students.
• Problem-solving skills and ability to troubleshoot technical issues.
• Ability to work independently and as part of a team.
• Strong communication skills.
• Strong customer-service mindset.
• Ability to seamlessly transition between assisting students, supporting events, working with data, and helping implement and maintain educational technology solutions.

Preferred

• Experience working with student administration systems or learning management systems (LMS).
• Familiarity with active learning methodologies and classroom technologies.
• Knowledge of electronic collaboration tools, social networking platforms, electronic conferencing, and virtual environments.
• Demonstrated service-oriented mindset.
• Ability to be adaptable and comfortable working in a fast-paced environment where priorities may shift throughout the day.
• Willingness to assist with front desk coverage, hospitality needs, customer service, and responding to student questions and concerns, while also managing projects that require attention to detail, analytical thinking, and technical proficiency.

Working Conditions / Demands

This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.

Additional Information

This is a unique opportunity for someone who enjoys both people-facing work and behind-the-scenes project support.

Location

Medical Education and Research Building
350 West 14th Street
Indianapolis, Indiana 46202
This is an in-person position.

Salary

$18.00 - $20.00 per hour

Work Hours

This is a part-time position designed to accommodate a student schedule. Monday through Friday, 10:00 AM - 3:00 PM (flexible) Up to 25 hours per week.

Benefits

• Comprehensive medical and dental insurance
• Health savings account with generous IU contributions
• Healthcare and dependent care flexible spending accounts
• Basic group life insurance paid by IU
• Voluntary supplemental life, long-term disability, critical illness, and supplemental accidental death & dismemberment insurance
• Base retirement plan with generous IU contributions, subject to vesting
• Voluntary supplemental retirement plan options
• Tuition subsidy for employees and family members taking IU courses
• 10 paid holidays plus a paid winter break each year
• Generous paid time off plans
• Paid leave for new parents and IU-sponsored volunteer events
• Employee assistance program (EAP)

Job Classification

Career Level: Part Time Employee

FLSA: Nonexempt

Job Function: Part Time Employee

Job Family: Part Time Student Employee

Equal Employment Opportunity

Equal Employment Opportunity Indiana University is an equal opportunity employer as well as a provider of ADA services and prohibits discrimination in hiring.

See Indiana University Notice of Non-Discrimination here which includes contact information.

Campus Safety and Security

The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online.

You may also request a physical copy by emailing IU Public Safety at [e-mail] or by visiting IUPD.

Contact Us Request Support

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