Part-Time Student Phone Scheduler, IU Student Health Center

Indiana University Bloomington; Bloomington (IN); On-site; USD 16,000 - 23,000; Part time

Benefits offered by this job

Medical benefits

Dental insurance

Tuition subsidy

Paid holidays

Paid time off

Retirement plan

Job summary

Indiana University Bloomington is seeking a part-time front desk assistant for the IU Student Health Center. The role supports daily operations, answers phone inquiries, assists patients, and schedules appointments using clinic software. It is ideal for students pursuing pre-health tracks.

Responsibilities include verifying eligibility, updating records, and maintaining professional communication with staff. This in-person position offers flexible hours within the academic year.

Qualifications

• Strong interpersonal and communication skills.
• Proficiency with Microsoft Office, Microsoft Teams and Outlook.
• Ability to multitask and stay organized in a fast-paced environment.
• Detail-oriented, dependable, and professional.
• Demonstrates ability to maintain confidential information.
• Ability to simultaneously handle multiple priorities.

Responsibilities

• Answers and assists phone callers provide basic clinic information.
• Verifies callers' eligibility to be seen at SHC.
• Schedules new and follow-up appointments using clinic software.
• Verifies and updates patient demographic and insurance information.
• Cancels appointments due to provider absences, conflicts, or per caller requests.
• Communicates effectively and professionally with staff and supervisors.

Skills

Interpersonal communication

Microsoft Office

Microsoft Teams

Outlook

Multitasking

Confidential information handling

Education

Currently enrolled at Indiana University Bloomington

Job description

IU HEALTH CENTER (BA-IUHC-IUBLA)

The Office of Student Life is focused on building a strong foundation to ensure every student's Indiana University (IU) experience is positive, safe, healthy, and meaningful. The Office of Student Life staff and multiple departments aim to help students navigate their time at IU, providing the tools they need to be successful in school and after graduation. Students are our priority, and their health, safety, and overall well-being are our core mission.

The IU Student Health Center is proud to be a department within the Office of Student Life, committed to promoting learning and respect in all programs, interactions, and partnerships. We commit to creating and maintaining a welcoming environment where all people are respected, valued, and affirmed so that they may know they matter and belong at Indiana University.

This position provides administrative support to the daily operations of the IU Student Health Center (SHC) with exposure to healthcare operations. Ideal for students pursuing pre-health or pre-professional careers.

Department-Specific Responsibilities

• Answers and assists phone callers provide basic clinic information.
• Verifies callers' eligibility to be seen at SHC.
• Schedules new and follow-up appointments using clinic software.
• Verifies and updates patient demographic and insurance information.
• Cancels appointments due to provider absences, conflicts, or per caller requests.
• Communicates effectively and professionally with staff and supervisors.

EDUCATION

Required

• Currently enrolled as a student at Indiana University Bloomington.

Preferred

• Currently enrolled as a student at Indiana University currently pursuing a degree in premed, nursing, dental, or public health degree.

Preferred

• Experience in customer service, healthcare, or front desk role.

Skills

Required

• Strong interpersonal and communication skills.
• Proficiency with Microsoft Office, Microsoft Teams and Outlook.
• Ability to multitask and stay organized in a fast-paced environment.
• Detail-oriented, dependable, and professional.
• Demonstrates ability to maintain confidential information.
• Ability to simultaneously handle multiple priorities.

Preferred

• Familiarity with medical terminology.

This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.

This position is work-study eligible.

The Office Of Student Life Is Committed To Building Students Build Career Readiness And Workforce Skills. Student Employment Offers Practical Experience To Apply Learning, Build Real-world Skills, And Develop Competencies Valued By Employers. Each Role Supports National Association Of Colleges And Employers (NACE) Career Competencies, With Emphasis On Those Most Relevant To The Position:

• Career and Self-Development
• Communication
• Critical Thinking
• Leadership
• Professionalism
• Teamwork
• Technology

These are transferable workforce skills a person can add to their resume and use in any career path.

Bloomington, Indiana.

This is an in-person position.

$14.50 per hour

Up to 25 hours per week

Monday-Friday 11:30 AM - 4:30 PM, flexible schedule based on availability and department needs.

Shifts are only available during the academic year, not hours available during the summer break.

For full-time staff employees, Indiana University offers a wide array of benefits including:

• Comprehensive medical and dental insurance
• Health savings account with generous IU contributions
• Healthcare and dependent care flexible spending accounts
• Basic group life insurance paid by IU
• Voluntary supplemental life, long-term disability, critical illness, and supplemental accidental death & dismemberment insurance
• Base retirement plan with generous IU contributions, subject to vesting
• Voluntary supplemental retirement plan options
• Tuition subsidy for employees and family members taking IU courses
• 10 paid holidays plus a paid winter break each year
• Generous paid time off plans
• Paid leave for new parents and IU-sponsored volunteer events
• Employee assistance program (EAP)

Learn more about our benefits by reviewing the IU Benefit Programs Brochure.

Career Level: Part Time Employee

FLSA: Nonexempt

Job Function: Part Time Employee

Job Family: Part Time Student Employee

This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days.

Indiana University is an equal opportunity employer and provider of ADA services and prohibits discrimination in hiring. See Indiana University Notice of Non-Discrimination here which includes contact information.

The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online. You may also request a physical copy by emailing IU Public Safety at [e-mail] or by visiting IUPD.

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