Part-Time Student Call Center Specialist — Tuition Waiver

The Chronicle Of Higher Education, Inc.; Conroe (TX); On-site; USD 1,772,971 - 2,525,140; Part time

Benefits offered by this job

Tuition waiver

Tax-deferred retirement plan

Job summary

The Chronicle Of Higher Education, Inc. is seeking a PT Specialist III for their Call Center in Conroe, Texas. The role focuses on providing student support, processing inbound calls, and being the initial point of contact for help with various student needs.

The ideal candidate will assist students in enrollment, registration, and addressing inquiries related to financial aid and student records. Attention to customer service and strong internet research skills are essential for success in this position.

Qualifications

• At least 3 years of related work experience or an equivalent combination of education and experience.
• Some college hours preferred.
• Experience with PeopleSoft Campus Solutions is a plus.

Responsibilities

• Provide general campus information and answer caller questions via phone.
• Resolve level 1 calls and escalate level 2 adjustments to appropriate personnel.
• Document and assign issues for further resolution.

Skills

Customer service commitment

Internet research skills

Education

High school diploma or GED

Tools

PeopleSoft Campus Solutions

Microsoft Office

Job description

The Chronicle Of Higher Education, Inc. is seeking a PT Specialist III for their Call Center in Conroe, Texas. The role focuses on providing student support, processing inbound calls, and being the initial point of contact for help with various student needs.

The ideal candidate will assist students in enrollment, registration, and addressing inquiries related to financial aid and student records. Attention to customer service and strong internet research skills are essential for success in this position.