Part-Time Student Services Call Center Specialist

Lone Star College; Texas; Vor Ort; USD 19.000 - 27.000; Teilzeit

Benefits dieser Stelle

Tuition waiver

Tax-deferred retirement plan

Zusammenfassung

Lone Star College in Texas seeks a Part-Time Specialist IV, Call Center to serve as the first contact point for Admissions, Advising, Registration and Business Office inquiries across Lone Star College campuses.

The role educates students on self-service modules, triages accounts, and creates Service Now tickets; requires a high school diploma or GED plus at least one year of related experience, plus excellent communication and problem-solving skills.

Qualifikationen

• High school diploma or GED and at least 1 year of related work experience, or an equivalent combination of education and experience.

Aufgaben

• Answer all inbound calls and troubleshoot student center to resolve inquiries in Admissions, Advising, Registration and Business Office.
• Triage student accounts to help callers complete Admissions and Business Office requirements.
• Educate students on how to navigate their student center.
• Call back and outbound follow-ups to assist students.
• Create ServiceNow tickets for account changes to the appropriate department.
• Other reasonable duties as assigned.

Kenntnisse

Communication skills

Problem solving

Verbal communication

Written communication

Attention to detail

Call center tech

Software usability

Prioritization

Ausbildung

High school diploma or GED

1 year related work experience

Jobbeschreibung

Lone Star College in Texas seeks a Part-Time Specialist IV, Call Center to serve as the first contact point for Admissions, Advising, Registration and Business Office inquiries across Lone Star College campuses.

The role educates students on self-service modules, triages accounts, and creates Service Now tickets; requires a high school diploma or GED plus at least one year of related experience, plus excellent communication and problem-solving skills.