Bilingual Call & Welcome Center Specialist

Lone Star College; Cypress (TX); On-site; USD 17,729 - 25,251; Part time

Benefits offered by this job

Tuition waiver

Participation in tax deferred retirement plan

Supportive work environment

Job summary

A community college in Cypress, Texas is seeking a PT Specialist III for the Call and Welcome Center. This position involves managing calls, providing excellent customer service, and assisting visitors with campus information. Required qualifications include a high school diploma or GED, and preferred experience in customer service. The role pays $15.60 per hour and includes benefits such as tuition waivers and retirement plan participation.

Qualifications

• Skilled in using a multi-line telephone system.
• Ability to communicate with diverse individuals.
• Critical thinking skills to solve problems.

Responsibilities

• Manage incoming calls using a multi-line phone system.
• Provide service to connect callers to internal and external users.
• Inform visitors regarding campus programs and resources.

Skills

Multi-line telephone system

Excellent verbal and written communication

Customer service skills

Problem-solving

Organizational skills

PC knowledge and Microsoft Office

Collaboration skills

Knowledge of web applications

Education

High school diploma or GED

Job description

A community college in Cypress, Texas is seeking a PT Specialist III for the Call and Welcome Center. This position involves managing calls, providing excellent customer service, and assisting visitors with campus information. Required qualifications include a high school diploma or GED, and preferred experience in customer service. The role pays $15.60 per hour and includes benefits such as tuition waivers and retirement plan participation.