Part-Time Store Service Lead & Guest Experience

ampersandbrands; San Francisco (CA); On-site; USD 25,000 - 39,000; Part time

Benefits offered by this job

Sweet discount on treats

Job summary

Lolli & Pops is seeking a part-time Service Lead/Keyholder in San Francisco to help drive store performance and guest satisfaction. You will lead by example, coach the team, and ensure a clean, inviting store environment while managing daily tasks with a positive, energetic attitude.

You will work closely with the Store Manager to support training, inventory, and operations, including lifting up to 25 pounds and maintaining company standards across all shifts.

Qualifications

• Exceptional interpersonal skills and enthusiasm for guest interactions.
• A passion for quality and attention to detail in store operations.
• Bias towards action with ability to lift and move items up to 75 lbs.
• Willingness to be coached, mentor others and lead by example.
• Strong organizational skills and the ability to multitask in a fast-paced environment.
• Display of a positive attitude and a fun-loving spirit while working.
• Flexible availability to support peak store hours.

Responsibilities

• Drive store-level financial and operational results by monitoring KPI targets and taking action.
• Maintain guest engagement, sample products, and share product knowledge.
• Coach and develop team members to improve selling skills and performance.
• Assist in training, developing and motivating staff.
• Support Store Manager with paperwork, ordering, inventory management.
• Uphold visual merchandising standards and store cleanliness.
• Enforce policies and directives consistently across the team.
• Be an ambassador for Lolli & Pops inside and outside the store.
• Lift up to 25 pounds when needed.

Skills

Exceptional interpersonal skills

Guest engagement

Coaching & mentoring

Attention to detail

Problem solving

Multitasking

Positive attitude

Flexible availability

Job description

Lolli & Pops is seeking a part-time Service Lead/Keyholder in San Francisco to help drive store performance and guest satisfaction. You will lead by example, coach the team, and ensure a clean, inviting store environment while managing daily tasks with a positive, energetic attitude.

You will work closely with the Store Manager to support training, inventory, and operations, including lifting up to 25 pounds and maintaining company standards across all shifts.