Part-Time Store Leader: Customer Experience & Ops

Barnes & Noble Education, Inc.; Siloam Springs (AR); On-site; USD 21,000 - 28,000; Part time

Benefits offered by this job

DailyPay

Sick time accrual

Employee discounts

401(k) plan eligibility

Valuable experience

Job summary

Barnes & Noble College is seeking a Part-Time Supervisor to lead daily campus store operations, deliver an exceptional customer experience, and support store priorities. You will work with the store leadership team, coach team members, and ensure a welcoming retail environment for students, faculty, and alumni.

This frontline leadership role requires 18+ years, a high school diploma or GED, and 2+ years of retail experience.

Qualifications

• Must be at least 18 years of age.
• High school diploma or GED preferred.
• 2+ years of retail experience preferred.
• Demonstrated ability to deliver exceptional customer service and support daily store operations.
• Ability to coach, motivate, and provide direction to team members in a fast-paced retail environment.

Responsibilities

• Lead by example on the sales floor, delivering exceptional customer service while coaching and supporting team members to create a customer-first culture.
• Support the daily operations of the store by assisting with opening and closing responsibilities, serving as Manager-on-Duty when assigned, and helping ensure operational priorities are completed.
• Provide day-to-day leadership by assigning work, monitoring progress, coaching team members, and helping ensure daily priorities and operational standards are achieved.
• Maintain a working knowledge of all store departments to assist customers, support team members, and meet business needs across the store.
• Resolve customer questions and concerns with professionalism, exercising sound judgment and escalating issues when appropriate.
• Support the onboarding and training of new team members while reinforcing company policies, operational standards, and customer service expectations.
• Assist with merchandising, inventory management, replenishment, order fulfillment, point-of-sale transactions, and other operational activities to maintain a customer-ready store and achieve operational goals.
• Promote company standards by supporting operational excellence, safety, loss prevention, and a clean, organized shopping environment.

Skills

Customer service

Leadership

Coaching

Communication

Organizational skills

Problem-solving

Team collaboration

Education

High school diploma or GED

Tools

POS system

Job description

Barnes & Noble College is seeking a Part-Time Supervisor to lead daily campus store operations, deliver an exceptional customer experience, and support store priorities. You will work with the store leadership team, coach team members, and ensure a welcoming retail environment for students, faculty, and alumni.

This frontline leadership role requires 18+ years, a high school diploma or GED, and 2+ years of retail experience.