Part-Time Store Lead: Customer Experience & Ops

BNED LoudCloud, LLC.; Asheville (NC); Hybrid; USD 13,000 - 18,000; Part time

Benefits offered by this job

DailyPay earned wage access

Sick time accrual

Employee discounts

401(k) eligibility

Valued experience

Job summary

Barnes & Noble College is seeking a Part-Time Supervisor to help run our campus store on a day-to-day basis, delivering an outstanding customer experience and supporting the store leadership team.

As a frontline leader, you will coach team members, manage opening/closing tasks, and ensure operational priorities are met while fostering a welcoming retail environment for students, faculty, and alumni.

Qualifications

• Must be at least 18 years of age.
• 2+ years of retail experience preferred.
• Ability to coach, motivate, and provide direction to team members in a fast-paced retail environment.
• Strong communication, interpersonal, organizational, and problem-solving skills.
• Ability to work varying schedules including evenings, weekends, holidays, and peak periods.

Responsibilities

• Lead by example on the sales floor, delivering exceptional customer service while coaching and supporting team members to create a customer-first culture.
• Support the daily operations of the store by assisting with opening and closing responsibilities, serving as Manager-on-Duty when assigned, and helping ensure operational priorities are completed.
• Provide day-to-day leadership by assigning work, monitoring progress, coaching team members, and helping ensure daily priorities and operational standards are achieved.
• Maintain a working knowledge of all store departments to assist customers, support team members, and meet business needs across the store.
• Resolve customer questions and concerns with professionalism, exercising sound judgment and escalating issues when appropriate.
• Support the onboarding and training of new team members while reinforcing company policies, operational standards, and customer service expectations.
• Assist with merchandising, inventory management, replenishment, order fulfillment, point-of-sale transactions, and other operational activities to maintain a customer-ready store and achieve operational goals.
• Promote company standards by supporting operational excellence, safety, loss prevention, and a clean, organized shopping environment.

Skills

Customer service

Leadership

Coaching

Operations

Education

High school diploma or GED

Job description

Barnes & Noble College is seeking a Part-Time Supervisor to help run our campus store on a day-to-day basis, delivering an outstanding customer experience and supporting the store leadership team.

As a frontline leader, you will coach team members, manage opening/closing tasks, and ensure operational priorities are met while fostering a welcoming retail environment for students, faculty, and alumni.