Part-Time Store Lead: Customer Experience & Ops

Five Below; Bowling Green (OH); On-site; USD 13,000 - 19,000; Full time

Job summary

Five Below in Bowling Green, OH, is seeking a store leadership role to wow customers, supervise associates, assist with receiving and stocking, and act as Manager on Duty to ensure smooth daily operations and exceptional service.

The ideal candidate has a high school diploma, 1 year of management experience, and strong communication skills; college experience is a plus. This hourly role requires flexibility for day/evening/weekend shifts and physical tasks such as lifting up to 25 lbs.

Qualifications

• High School diploma or equivalent required.
• College experience preferred.
• Minimum of 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task and think creatively.
• Ability to maintain composure under pressure.

Responsibilities

• Wows customers through personal contact and trains crew on the BEST customer service experience.
• Oversees daily activities of store associates and ensures excellent customer service.
• Assists with receiving, unpacking, and stocking of new merchandise.
• Acts as Manager on Duty, taking responsibility for store operations, staff, customer service, and urgent issues.
• Manages opening/closing procedures, cash security, alarms, and daily readiness.
• Supports onboarding and ongoing training of associates on policies, product knowledge, and procedures.
• Drives store sales and controls expenses by optimizing merchandising, staff performance, and service.
• Partners with store leadership on merchandising and recovery processes.
• Performs store maintenance including cleanup and stock room organization.

Skills

Excellent verbal and written comms

Multi-tasking

Creative thinking

Composure under pressure

Education

High School Diploma or equivalent

College experience preferred

Job description

Five Below in Bowling Green, OH, is seeking a store leadership role to wow customers, supervise associates, assist with receiving and stocking, and act as Manager on Duty to ensure smooth daily operations and exceptional service.

The ideal candidate has a high school diploma, 1 year of management experience, and strong communication skills; college experience is a plus. This hourly role requires flexibility for day/evening/weekend shifts and physical tasks such as lifting up to 25 lbs.