Part-Time Campus Store Lead | Customer Experience & Ops

Barnes & Noble Education; Columbus (OH); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

DailyPay

Sick time

Employee discounts

401(k) eligibility

Job summary

Barnes & Noble College is seeking a Part-Time Supervisor to lead daily operations and deliver an exceptional campus-store experience. You will coach team members, manage opening/closing duties, and uphold operational standards to engage students, faculty, and alumni.

The role emphasizes collaboration, customer service, and a safe, organized store environment, with varied schedules year-round to meet store priorities.

Qualifications

• Must be at least 18 years of age.
• High school diploma or GED preferred.
• 2+ years of retail experience preferred.
• Demonstrated ability to deliver exceptional customer service and support daily store operations.
• Ability to coach, motivate, and provide direction to team members in a fast-paced retail environment.
• Strong communication, interpersonal, organizational, and problem-solving skills.
• Ability to work varying schedules on a weekly basis year-round, including evenings, weekends, holidays, and peak business periods.

Responsibilities

• Lead by example on the sales floor, delivering exceptional customer service while coaching and supporting team members to create a customer-first culture.
• Support the daily operations of the store by assisting with opening and closing responsibilities, serving as Manager-on-Duty when assigned, and helping ensure operational priorities are completed.
• Provide day-to-day leadership by assigning work, monitoring progress, coaching team members, and helping ensure daily priorities and operational standards are achieved.
• Maintain a working knowledge of all store departments to assist customers, support team members, and meet business needs across the store.
• Resolve customer questions and concerns with professionalism, exercising sound judgment and escalating issues when appropriate.
• Support the onboarding and training of new team members while reinforcing company policies, operational standards, and customer service expectations.
• Assist with merchandising, inventory management, replenishment, order fulfillment, point-of-sale transactions, and other operational activities to maintain a customer-ready store and achieve operational goals.
• Promote company standards by supporting operational excellence, safety, loss prevention, and a clean, organized shopping environment.
• Promote a clean, safe, and organized store environment by modeling operational excellence and supporting store standards.

Skills

Customer service

Coaching

Communication

Team leadership

Problem solving

Education

High school diploma or GED

Job description

Barnes & Noble College is seeking a Part-Time Supervisor to lead daily operations and deliver an exceptional campus-store experience. You will coach team members, manage opening/closing duties, and uphold operational standards to engage students, faculty, and alumni.

The role emphasizes collaboration, customer service, and a safe, organized store environment, with varied schedules year-round to meet store priorities.