Campus Store Lead (Part-Time) — Customer Experience & Ops

Barnes & Noble Education, Inc.; Columbus (OH); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

DailyPay

Sick time

Employee discounts

401(k) eligibility

Valuable experience

Job summary

Barnes & Noble College is seeking a Part-Time Supervisor to lead daily store operations, coach staff, and deliver an outstanding shopping experience at our campus bookstore. You will manage opening/closing, assign tasks, and ensure service standards across departments.

Ideal candidates bring 2+ years in retail, strong communication, and the ability to handle varied schedules including evenings and weekends. This role emphasizes customer focus and operational excellence.

Qualifications

• Must be at least 18 years of age.
• High school diploma or GED preferred.
• 2+ years of retail experience preferred.
• Demonstrated ability to deliver exceptional customer service and support daily store operations.
• Ability to coach, motivate, and provide direction to team members in a fast-paced retail environment.
• Strong communication, interpersonal, organizational, and problem-solving skills.
• Ability to prioritize multiple tasks, adapt to changing business needs, and work collaboratively with store leadership.
• Ability to work varying schedules on a weekly basis year-round, including evenings, weekends, holidays, and peak business periods.

Responsibilities

• Lead by example on the sales floor, delivering exceptional customer service while coaching and supporting team members to create a customer-first culture.
• Support the daily operations of the store by assisting with opening and closing responsibilities, serving as Manager-on-Duty when assigned, and helping ensure operational priorities are completed.
• Provide day-to-day leadership by assigning work, monitoring progress, coaching team members, and helping ensure daily priorities and operational standards are achieved.
• Maintain a working knowledge of all store departments to assist customers, support team members, and meet business needs across the store.
• Resolve customer questions and concerns with professionalism, exercising sound judgment and escalating issues when appropriate.
• Support the onboarding and training of new team members while reinforcing company policies, operational standards, and customer service expectations.
• Assist with merchandising, inventory management, replenishment, order fulfillment, point-of-sale transactions, and other operational activities to maintain a customer-ready store and achieve operational goals.
• Promote company standards by supporting operational excellence, safety, loss prevention, and a clean, organized shopping environment.
• Promote a clean, safe, and organized store environment by modeling operational excellence and supporting store standards.

Skills

Customer service

Team leadership

Coaching

Communication

Problem solving

Operations support

Education

High school diploma or GED

Tools

POS systems

Inventory management

Job description

Barnes & Noble College is seeking a Part-Time Supervisor to lead daily store operations, coach staff, and deliver an outstanding shopping experience at our campus bookstore. You will manage opening/closing, assign tasks, and ensure service standards across departments.

Ideal candidates bring 2+ years in retail, strong communication, and the ability to handle varied schedules including evenings and weekends. This role emphasizes customer focus and operational excellence.