Part-Time Store Lead — Customer Experience & Operations

fivebelow; Pennsylvania; On-site; USD 36,000 - 48,000; Full time

Job summary

Five Below in Pennsylvania is seeking a Store Manager to lead daily store operations, train associates, and ensure outstanding customer service. You will manage opening/closing procedures, scheduling, and sales-driving activities.

The role requires at least a high school diploma and 1 year of management experience, with a flexible schedule including weekends. Join a team focused on fast, friendly checkout experiences and maintaining store standards while controlling costs.

Qualifications

• High School Diploma or equivalent.
• College experience preferred.
• Minimum 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking.
• Ability to maintain composure under pressure.

Responsibilities

• Wowing the Customer through personal contact and training crew on the BEST customer service experience.
• Oversee daily activities of store associates to ensure effective performance and excellent customer service.
• Assist with receiving, unpacking, and organizing stock for quick placement on the sales floor.
• Act as Manager on Duty, taking full responsibility for store operations, staff management, and urgent issues.
• Open or close the store, including cash handling, securing doors, locking, and setting alarms.
• Support onboarding and ongoing training of associates on policies, product knowledge and procedures.
• Drive sales and control expenses by optimizing merchandising, staff performance, and customer service.
• Collaborate with store leadership on merchandising procedures and World Recovery.
• Perform store maintenance (trash, cleaning, stock room) as needed.

Skills

Leadership

Customer service

Communication

Multitasking

Flexibility

Education

High School Diploma or equivalent

College experience preferred

Job description

Five Below in Pennsylvania is seeking a Store Manager to lead daily store operations, train associates, and ensure outstanding customer service. You will manage opening/closing procedures, scheduling, and sales-driving activities.

The role requires at least a high school diploma and 1 year of management experience, with a flexible schedule including weekends. Join a team focused on fast, friendly checkout experiences and maintaining store standards while controlling costs.