Part-Time Store Lead & Customer Experience Coach

Five Below; Richmond (IN); On-site; USD 13,000 - 19,000; Full time

Job summary

Five Below in Richmond is seeking a capable store leadership professional to oversee daily operations, training, and customer-facing activities. You will manage opening/closing, cash handling, and assurance of a fast, friendly checkout experience while supporting stock organization and merchandising execution.

The role requires at least 1 year of management experience, strong communication skills, and the ability to multi-task in a fast-paced retail environment. Equal opportunity employer.

Qualifications

• High School Graduate or equivalent; college experience preferred.
• Minimum 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking; maintain composure under pressure.

Responsibilities

• Wows customers with personal contact and a fast, friendly checkout experience.
• Trains the crew on the Best Customer Service experience; ensures guests have a great visit.
• Oversees daily store activities, ensuring staff perform duties effectively and deliver excellent service.
• Assists with receiving, unpacking, and organizing new stock for quick floor placement.
• Acts as Manager on Duty, handling store operations, staff management, and urgent issues.
• Manages opening/closing procedures, secures cash, locks doors, and sets alarms.
• Supports onboarding and ongoing training to improve performance and policy knowledge.
• Drives sales by optimizing merchandising, staff performance, and customer service.

Job description

Five Below in Richmond is seeking a capable store leadership professional to oversee daily operations, training, and customer-facing activities. You will manage opening/closing, cash handling, and assurance of a fast, friendly checkout experience while supporting stock organization and merchandising execution.

The role requires at least 1 year of management experience, strong communication skills, and the ability to multi-task in a fast-paced retail environment. Equal opportunity employer.