Part-Time Shift Lead: Drive Sales & Customer Joy

Minis; Nanuet (NY); On-site; USD 25,000 - 29,000; Full time

Job summary

MINISO USA is seeking a Shift Leader to assist the Store Manager with daily operations, training associates, and delivering exceptional customer service. You will help meet KPI targets, manage cash, stock, merchandising, and store upkeep while promoting the store's membership program to foster loyalty.

In this role you will open and close the store, process transactions at the register, and support loss prevention efforts.

Qualifications

• Leadership, interpersonal, and conflict-resolution skills.
• Able to multitask and stay calm in a fast-paced environment.
• Basic knowledge of retail operations and POS systems.
• Willingness to travel between store locations.

Responsibilities

• Lead by example to drive sales, meet KPI goals, and exceed customer expectations.
• Assist the store manager in training and developing sales associates to ensure strong product knowledge and customer engagement on the sales floor & at the register.
• Help support daily operations, including replenishment, fronting, store maintenance, cash handling, and merchandising.
• Open and close the store, ensuring the store is recovered and clean and in compliance with safety and operational procedures.
• Be empowered to resolve customer concerns professionally and elevate issues to Store Manager when necessary.
• Support Loss Prevention efforts and ensure adherence to all company policies designed to prevent loss.
• Process sales transactions accurately and efficiently using point-of-sale systems.
• Participate in store promotions and sales events to support overall business objectives.

Skills

Leadership

Interpersonal skills

Conflict resolution

Multitasking

Customer engagement

Education

High school diploma or equivalent

Associate degree preferred

Tools

POS systems

Job description

MINISO USA is seeking a Shift Leader to assist the Store Manager with daily operations, training associates, and delivering exceptional customer service. You will help meet KPI targets, manage cash, stock, merchandising, and store upkeep while promoting the store's membership program to foster loyalty.

In this role you will open and close the store, process transactions at the register, and support loss prevention efforts.