Part-Time Shift Leader: Drive Sales & Service Excellence

MINISO USA; Wellington (FL); On-site; USD 21,000 - 25,000; Full time

Job summary

MINISO USA is seeking a Shift Leader in Wellington, FL to support the Store Manager with daily operations, train associates, and deliver outstanding customer service. You will help drive store KPIs, oversee cash handling, replenishment, merchandising, and front-end activities while upholding store standards.

The role requires strong leadership, excellent communication, and the ability to multitask in a busy retail environment.

Qualifications

• High school diploma or equivalent; associate degree preferred.
• 1+ years of experience as a keyholder, supervisor, or shift leader in retail.
• Ability to travel between store locations as needed.
• Strong leadership, interpersonal, and conflict-resolution skills.

Responsibilities

• Lead by example to drive sales, meet store KPI goals, and exceed customer expectations.
• Assist the store manager in training and developing sales associates to ensure strong product knowledge and customer engagement on the sales floor & at the register.
• Help support daily operations, including replenishment, fronting, store maintenance, cash handling, and merchandising.
• Maintain store appearance, ensure proper stock levels, and implement visual merchandising updates.
• Open and close the store, ensuring the store is recovered and clean and in compliance with safety and operational procedures.
• Be empowered to resolve customer concerns professionally and elevate issues to Store Manager when necessary.
• Support Loss Prevention efforts and ensure adherence to all company policies designed to prevent loss.
• Maintain a professional attitude, demonstrating enthusiasm and sincerity that aligns with MINISO USA's customer commitment.
• Process sales transactions accurately and efficiently using point-of-sale systems.
• Participate in store promotions and sales events to support overall business objectives.

Job description

MINISO USA is seeking a Shift Leader in Wellington, FL to support the Store Manager with daily operations, train associates, and deliver outstanding customer service. You will help drive store KPIs, oversee cash handling, replenishment, merchandising, and front-end activities while upholding store standards.

The role requires strong leadership, excellent communication, and the ability to multitask in a busy retail environment.