Part-Time Shift Leader: Drive Sales & Service

Miniso; Wesley Chapel (FL); Hybrid; USD 21,000 - 25,000; Full time

Job summary

MINISO USA in Wesley Chapel, FL is seeking a proactive Shift Leader to assist the Store Manager with daily store operations, training associates, and delivering exceptional customer service to drive KPIs and uphold brand standards. The role covers cashiering, opening/closing, replenishment, merchandising, cash handling, and loss prevention.

You will promote the membership program, lead by example, and help create a positive, energetic environment that makes shopping fun for customers and

Qualifications

• High school diploma or equivalent required; associate degree preferred.
• 1+ year experience as keyholder or shift leader in retail preferred.
• Willingness to travel between store locations.

Responsibilities

• Lead by example to drive sales, meet store KPI goals, and exceed customer expectations.
• Assist the store manager in training and developing sales associates for strong product knowledge and engagement on the sales floor & at the register.
• Help support daily operations including replenishment, fronting, store maintenance, cash handling, and merchandising.
• Maintain store appearance, ensure proper stock levels, and implement visual merchandising updates.
• Open and close the store, ensuring it is clean and compliant with safety procedures.
• Resolve customer concerns professionally and escalate to Store Manager when necessary.
• Support Loss Prevention efforts and adherence to all company policies.
• Process sales transactions accurately using point-of-sale systems.
• Participate in store promotions and sales events to support business objectives.

Skills

Leadership

Customer engagement

Conflict resolution

Multitasking

Education

High school diploma

Associate degree (preferred)

Tools

POS systems

Job description

MINISO USA in Wesley Chapel, FL is seeking a proactive Shift Leader to assist the Store Manager with daily store operations, training associates, and delivering exceptional customer service to drive KPIs and uphold brand standards. The role covers cashiering, opening/closing, replenishment, merchandising, cash handling, and loss prevention.

You will promote the membership program, lead by example, and help create a positive, energetic environment that makes shopping fun for customers and