Part-Time Shift Leader: Drive Sales & Service

Minis; Burbank (CA); Vor Ort; USD 25.000 - 29.000; Vollzeit

Zusammenfassung

MINISO USA is seeking a Shift Leader to support the Store Manager with daily operations, train associates, and deliver exceptional customer service. You will help drive KPIs, manage cash handling, merchandising, and store upkeep while promoting the store's membership program to build customer loyalty.

This role requires strong leadership, multitasking, and the ability to travel between store locations as needed.

Qualifikationen

• Strong leadership, interpersonal, and conflict-resolution skills.
• Ability to multitask and maintain composure in a fast-paced environment.
• Basic knowledge of retail operations and POS systems.
• Ability to travel between store locations as needed.

Aufgaben

• Lead by example to drive sales, meet store KPI goals, and exceed customer expectations.
• Assist the store manager in training and developing sales associates for strong product knowledge.
• Help support daily operations including replenishment, fronting, store maintenance, cash handling, and merchandising.
• Maintain store appearance, ensure proper stock levels, and implement visual merchandising updates.
• Open and close the store, ensuring recovery, cleanliness, and safety compliance.
• Resolve customer concerns professionally and escalate issues to the Store Manager when necessary.
• Support Loss Prevention and adherence to company policies.
• Maintain a professional attitude and energy aligned with MINISO USA's customer commitment.
• Process sales transactions accurately using POS systems.
• Participate in store promotions and sales events to support business objectives.

Kenntnisse

Leadership

Interpersonal skills

Conflict resolution

Ausbildung

High school diploma or equivalent

Associate degree preferred

Tools

POS systems

Jobbeschreibung

MINISO USA is seeking a Shift Leader to support the Store Manager with daily operations, train associates, and deliver exceptional customer service. You will help drive KPIs, manage cash handling, merchandising, and store upkeep while promoting the store's membership program to build customer loyalty.

This role requires strong leadership, multitasking, and the ability to travel between store locations as needed.