Part-Time Shift Leader: Drive KPIs & Customer Experience

Miniso; Sparks (NV); On-site; USD 20,000 - 29,000; Full time

Job summary

The Shift Leader at MINISO USA assists the Store Manager with daily operations, training associates, and delivering exceptional customer service. You will help achieve KPIs, uphold standards, and handle cash, merchandising, and shipments while promoting the store's membership program to build loyalty.

This role requires strong leadership, the ability to multitask in a fast-paced setting, and travel between store locations as needed.

Qualifications

• Experience: 1+ years as keyholder, supervisor, or shift leader, preferably in retail.
• Strong leadership, interpersonal, and conflict-resolution skills.
• Basic knowledge of retail operations and POS systems.
• Ability to travel between store locations as needed.

Responsibilities

• Lead by example to drive sales, meet store KPI goals, and exceed customer expectations.
• Assist the store manager in training and developing sales associates to ensure strong product knowledge and customer engagement on the sales floor & at the register.
• Help support daily operations, including replenishment, fronting, store maintenance, cash handling, and merchandising.
• Maintain store appearance, ensure proper stock levels, and implement visual merchandising updates.
• Open and close the store, ensuring the store is recovered and clean and in compliance with safety and operational procedures.
• Be empowered to resolve customer concerns professionally and escalat[e] issues to Store Manager when necessary.
• Support Loss Prevention efforts and ensure adherence to all company policies designed to prevent loss.
• Maintain a professional attitude, demonstrating enthusiasm and sincerity that aligns with MINISO USA’s customer commitment.
• Process sales transactions accurately and efficiently using point-of-sale systems.
• Participate in store promotions and sales events to support overall business objectives.

Skills

Leadership

Interpersonal skills

Conflict-resolution

Education

High school diploma or equivalent

Associate degree preferred

Tools

POS systems

Job description

The Shift Leader at MINISO USA assists the Store Manager with daily operations, training associates, and delivering exceptional customer service. You will help achieve KPIs, uphold standards, and handle cash, merchandising, and shipments while promoting the store's membership program to build loyalty.

This role requires strong leadership, the ability to multitask in a fast-paced setting, and travel between store locations as needed.