Part-Time Retail Shift Leader: Lead & Elevate Customer Experience

MINISO USA; New York (NY); On-site; USD 25,000 - 29,000; Full time

Job summary

MINISO USA is seeking a Shift Leader to support the Store Manager with daily store operations, training associates, and delivering exceptional customer service. You will drive KPI performance and oversee cashiering, opening/closing, merchandising, and customer engagement to create memorable experiences.

You will promote the store’s MINISO membership program, maintain store appearance, manage stock, and ensure safety/compliance.

Qualifications

• Leads by example to drive sales and meet KPI goals.
• Trains and develops associates to ensure product knowledge and strong customer engagement.
• Supports daily operations including replenishment, cash handling, and merchandising.
• Promotes MINISO USA membership program to foster customer loyalty.

Responsibilities

• Lead by example to drive sales, meet store KPI goals, and exceed customer expectations.
• Assist the store manager in training and developing sales associates to ensure strong product knowledge and customer engagement on the sales floor & at the register.
• Help support daily operations, including replenishment, fronting, store maintenance, cash handling, and merchandising.
• Maintain store appearance, ensure proper stock levels, and implement visual merchandising updates.
• Open and close the store, ensuring the store is recovered and clean and in compliance with safety and operational procedures.
• Be empowered to resolve customer concerns professionally and escalate issues to Store Manager when necessary.
• Support Loss Prevention efforts and ensure adherence to all company policies designed to prevent loss.
• Maintain a professional attitude, demonstrating enthusiasm and sincerity that aligns with MINISO USA’s customer commitment.
• Process sales transactions accurately and efficiently using point-of-sale systems.
• Participate in store promotions and sales events to support overall business objectives.
• Strong leadership, interpersonal, and conflict-resolution skills.
• Ability to multitask and maintain composure in a fast-paced environment.
• Basic knowledge of retail operations and POS systems.
• Ability to travel between store locations as needed.
• High school diploma or equivalent; associate degree preferred.

Skills

Leadership

Staff training

Customer service

Cash handling

POS systems

Merchandising

Communication

Multitasking

Conflict resolution

Education

High School Diploma or equivalent

Associate degree preferred

Tools

POS systems

Cash register

Job description

MINISO USA is seeking a Shift Leader to support the Store Manager with daily store operations, training associates, and delivering exceptional customer service. You will drive KPI performance and oversee cashiering, opening/closing, merchandising, and customer engagement to create memorable experiences.

You will promote the store’s MINISO membership program, maintain store appearance, manage stock, and ensure safety/compliance.