Part-Time Service & Customer Support Agent

STT Federal Express Virgin Islands, Inc.; Charlotte Amalie (United States Virgin Islands); On-site; USD 17,000 - 25,000; Part time

Job summary

FedEx Express Latin America and Caribbean Division is seeking a Service Agent (Open) at Cyril E. King Airport, St. Thomas, VI.

This part-time role handles over-the-counter customer service, clerical duties, and package processing while ensuring accurate labels, customs compliance, and safe handling of shipments. Responsibilities include assisting customers, tracing packages, preparing reports, and liaising with the Station Ops Manager.

Qualifications

• High School degree or equivalent.
• Previous clerical or customer service experience.
• Strong typing, filing and computer literacy.
• Excellent communication and organizational skills.
• Ability to lift up to 70 lbs (32 kgs) and handle packages up to 150 lbs with appropriate equipment.
• Fluency in English as determined by TOEIC; TOEIC score 450.
• Able to work variable shifts.

Responsibilities

• Performs a variety of over-the-counter customer service, administrative, and clerical duties requiring direct and indirect customer interface.
• Assists customers by tracing packages and answering questions regarding FedEx products and services.
• Prepares operations reports and interfaces with customers on customs related issues.
• Maintains records and files; checks packages for proper labeling and compliance with content requirements.
• Provides support to Station Ops Manager and participates in sales leads.

Education

High School degree/Equivalent

Job description

FedEx Express Latin America and Caribbean Division is seeking a Service Agent (Open) at Cyril E. King Airport, St. Thomas, VI.

This part-time role handles over-the-counter customer service, clerical duties, and package processing while ensuring accurate labels, customs compliance, and safe handling of shipments. Responsibilities include assisting customers, tracing packages, preparing reports, and liaising with the Station Ops Manager.