Part-Time Service BDC Specialist – Customer Experience

Ron Tonkin Acura; Portland (OR); On-site; USD 25,000 - 30,000; Part time

Benefits offered by this job

Medical and Dental insurance

Company-Paid Life Insurance

401(k) with Company Match

Paid Time Off from Day 1

Employee pricing on parts, service, &-

Telehealth/Text-based

Job summary

Ron Tonkin Acura in Portland, OR is seeking a Part-Time Service BDC Representative to be the first point of contact for customers scheduling vehicle maintenance and repair. You will handle inbound/outbound communications, help schedule services, and foster strong relationships with customers and the service team.

The role offers competitive hourly pay ($18.00–$22.00), a flexible part-time schedule, and a supportive team environment with opportunities to gain automotive industry experience and

Qualifications

• Previous customer service, call center, receptionist, administrative, or BDC experience preferred
• Strong communication and phone skills
• Professional, positive, and customer-first attitude
• Ability to multitask and work in a fast-paced environment
• Strong computer and data entry skills
• Excellent organizational and follow-up abilities

Responsibilities

• Answer incoming service calls, emails, texts, and online inquiries promptly and professionally
• Schedule and confirm service appointments for customers
• Follow up with customers regarding missed appointments and service recommendations
• Perform outbound calls to service customers for appointment reminders and retention campaigns
• Update and maintain accurate customer information in dealership systems
• Coordinate with Service Advisors to ensure a seamless customer experience
• Respond to customer questions regarding maintenance scheduling and service processes
• Meet daily, weekly, and monthly performance goals for appointments and customer contact activities
• Deliver exceptional customer service during every interaction

Skills

Customer service

Phone skills

Communication

Data entry

Tools

CRM systems

Job description

Ron Tonkin Acura in Portland, OR is seeking a Part-Time Service BDC Representative to be the first point of contact for customers scheduling vehicle maintenance and repair. You will handle inbound/outbound communications, help schedule services, and foster strong relationships with customers and the service team.

The role offers competitive hourly pay ($18.00–$22.00), a flexible part-time schedule, and a supportive team environment with opportunities to gain automotive industry experience and