Part Time BDC Representative | Hourly - Ron Tonkin Acura

Gee Automotive Companies; Portland (OR); On-site; USD 25,000 - 30,000; Part time

Job summary

Ron Tonkin Acura in Portland, OR is seeking a Part-Time Service BDC Representative who focuses on delivering an outstanding customer experience. You will be the first contact for service scheduling, handling calls, emails, texts, and online inquiries with professionalism.

You will coordinate with Service Advisors, maintain accurate customer data, and help drive appointment retention. The role offers flexible hours, competitive hourly pay, and opportunities to grow within the Ron Tonkin

Responsibilities

• Answer incoming service calls, emails, texts, and online inquiries promptly and professionally.
• Schedule and confirm service appointments for customers.
• Follow up with customers regarding missed appointments and service recommendations.
• Perform outbound calls to service customers for appointment reminders and retention campaigns.
• Update and maintain accurate customer information in dealership systems.
• Coordinate with Service Advisors to ensure a seamless customer experience.
• Respond to customer questions regarding maintenance scheduling and service processes.
• Meet daily, weekly, and monthly performance goals for appointments and customer contact activities.
• Deliver exceptional customer service during every interaction.

Job description

Are you a customer-focused professional who enjoys helping people and excels at communication? Join the team at Ron Tonkin Acura as a Part-Time Service BDC Representative, where you'll play a key role in creating an outstanding customer experience while helping drive the success of our service department.The Service BDC Representative serves as the first point of contact for customers scheduling vehicle maintenance and repair appointments. In this role, you'll manage inbound and outbound communications, assist customers with service scheduling, and help maintain strong relationships between our customers and service team.Why Join Ron Tonkin Acura?Competitive hourly pay of $18.00 to $22.00 per hourFlexible part-time scheduleSupportive and team-oriented work environmentOpportunity to build valuable customer service and automotive industry experienceCareer growth opportunities within the Ron Tonkin Automotive GroupWork for one of the most trusted automotive brands in the Pacific NorthwestService BDC Representative Job ResponsibilitiesAnswer incoming service calls, emails, texts, and online inquiries promptly and professionallySchedule and confirm service appointments for customersFollow up with customers regarding missed appointments and service recommendationsPerform outbound calls to service customers for appointment reminders and retention campaignsUpdate and maintain accurate customer information in dealership systemsCoordinate with Service Advisors to ensure a seamless customer experienceRespond to customer questions regarding maintenance scheduling and service processesMeet daily, weekly, and monthly performance goals for appointments and customer contact activitiesDeliver exceptional customer service during every interactionService BDC Representative Benefits and CompensationPay: $18.00 to $22.00 per hour, based on experienceEmployer-subsidized Medical and Dental insurance, with comprehensive coverage optionsCompany-Paid Life Insurance, Employee Assistance Plan, and text-based TelehealthA variety of voluntary benefit options, including Short and Long-Term Disability, Critical Illness, Accident, Pet, as well as additional life insurance for you and your family401(k) with Company MatchGenerous Paid Time Off that begins accruing from Day 1Exclusive employee pricing for you and your family on parts, service, and vehiclesService BDC Representative QualificationsPrevious customer service, call center, receptionist, administrative, or BDC experience preferredStrong communication and phone skillsProfessional, positive, and customer-first attitudeAbility to multitask and work in a fast-paced environmentStrong computer and data entry skillsExcellent organizational and follow-up abilitiesCorporate Hiring Requirements: Must be at least 18 years of age, have a valid driver's license, clean driving record, and be able to pass a criminal background check and drug screen.If you're looking for a flexible part-time opportunity with a respected dealership and enjoy helping customers, we'd love to hear from you. Apply today and become part of the Ron Tonkin Acura team!