Part-Time Service Scheduling Specialist | Customer Care

Gee Automotive Companies; Portland (OR); On-site; USD 25,000 - 30,000; Part time

Job summary

Ron Tonkin Acura in Portland, OR is seeking a Part-Time Service BDC Representative who focuses on delivering an outstanding customer experience. You will be the first contact for service scheduling, handling calls, emails, texts, and online inquiries with professionalism.

You will coordinate with Service Advisors, maintain accurate customer data, and help drive appointment retention. The role offers flexible hours, competitive hourly pay, and opportunities to grow within the Ron Tonkin

Responsibilities

• Answer incoming service calls, emails, texts, and online inquiries promptly and professionally.
• Schedule and confirm service appointments for customers.
• Follow up with customers regarding missed appointments and service recommendations.
• Perform outbound calls to service customers for appointment reminders and retention campaigns.
• Update and maintain accurate customer information in dealership systems.
• Coordinate with Service Advisors to ensure a seamless customer experience.
• Respond to customer questions regarding maintenance scheduling and service processes.
• Meet daily, weekly, and monthly performance goals for appointments and customer contact activities.
• Deliver exceptional customer service during every interaction.

Job description

Ron Tonkin Acura in Portland, OR is seeking a Part-Time Service BDC Representative who focuses on delivering an outstanding customer experience. You will be the first contact for service scheduling, handling calls, emails, texts, and online inquiries with professionalism.

You will coordinate with Service Advisors, maintain accurate customer data, and help drive appointment retention. The role offers flexible hours, competitive hourly pay, and opportunities to grow within the Ron Tonkin