Part-Time Security Dispatcher & Emergency Response

Allied Universal; Framingham (MA); On-site; USD 30,000 - 34,000; Part time

Benefits offered by this job

Smart tools

Career growth

Retirement savings plan

Perks program

Job summary

Allied Universal in Framingham, MA, is seeking a Security Officer Part Time Emergency Call Coordination to provide frontline customer service, coordinate dispatch for security personnel, and respond to incidents at a busy retail location.

You will monitor alarms, document requests, and relay information to the team while maintaining logs and reports. The role offers flexible part-time hours with opportunities to grow within a trusted security team.

Qualifications

• CPR and First Aid experience is preferred.
• Loss prevention experience is preferred.
• Customer service experience is preferred.
• CPR certification is preferred.
• Access control and badge experience is preferred.
• Be at least 18 years of age for unarmed roles; 21+ for armed roles.
• Background check required in accordance with laws.
• Drug screen required where permitted by law.
• Licensing requirements may apply.

Responsibilities

• Provide customer service to retail location personnel, visitors, vendors, and delivery drivers while carrying out security-related procedures and emergency response activities.
• Monitor and coordinate dispatch communications for security-related personnel, receiving calls, documenting requests, and relaying information to the appropriate team members.
• Respond to incidents, alarms, and critical situations in a calm, problem-solving manner, providing timely communication to site leadership and emergency responders as needed.
• Maintain accurate dispatch logs, incident records, and shift activity reports in accordance with site-specific procedures.
• Conduct regular and random patrols around the retail location and perimeter to identify unusual activity and support a professional environment.

Skills

Customer service

Dispatch coordination

Education

High School Diploma

Job description

Allied Universal in Framingham, MA, is seeking a Security Officer Part Time Emergency Call Coordination to provide frontline customer service, coordinate dispatch for security personnel, and respond to incidents at a busy retail location.

You will monitor alarms, document requests, and relay information to the team while maintaining logs and reports. The role offers flexible part-time hours with opportunities to grow within a trusted security team.