Part-Time Retail Team Lead: Elevate Customer Experience

Tecovas; Troy (MI); On-site; USD 25,000 - 28,000; Part time

Benefits offered by this job

Incentives

Free boots

Employee discount

Job summary

Tecovas in Troy, MI is seeking a Part-Time Team Lead to build a strong, guest-focused team and manage daily store operations. You will support product flow, customer service, and in-store merchandising to craft a premium Tecovas experience.

The role requires leadership with 2+ years in retail management, weekend availability, and the ability to stand for long periods. You’ll earn competitive hourly pay plus incentives and enjoy employee discounts on boots.

Qualifications

• 2+ years Retail Management experience
• Must be available to work 15-20 hours per week
• Exceptional leadership, selling, and customer service skills
• Strong merchant skills and a history of delivering financial results
• Proven record of hiring and developing great talent
• Experienced in coaching, counseling & conflict resolution
• Utmost character, honesty, and transparency

Responsibilities

• Supports the Store Manager in recruiting, hiring, and retaining top talent
• Supports the Store Manager in creating and maintaining a succession strategy
• Foster a culture of strong communication and teamwork to balance operational, visual and customer priorities
• Administers performance appraisals, sets goals and conducts consistent touch-bases with direct reports
• Cultivates an environment of genuine customer connection
• Demonstrates extraordinary service and acts as a brand ambassador reflective of the company values
• Facilitates an energized pace, positive service environment and team development
• Delivers high-quality product services with attention to detail such as branding, debossing, boot stretching, brim shaping, and boot shines
• Understands an OMNI Channel business - implements processes and utilizes tools to better service the customer
• Facilitates the sharing of product knowledge
• Upholds stock-to-sales processes, presentation standards, and manages product placement
• Maintains an effective store structure, floor plan, and appropriate fixture usage
• Upholds and ensures compliance with shipments, transfers and restock standards
• Adheres to and develops awareness around internal and external Loss Prevention procedures
• Set clear objectives and expectations to drive a consistent store experience and ensure excellent operational and visual standards
• Encourage and demonstrate adaptability; positively effecting change and enabling the team to successfully execute a shared vision

Job description

Tecovas in Troy, MI is seeking a Part-Time Team Lead to build a strong, guest-focused team and manage daily store operations. You will support product flow, customer service, and in-store merchandising to craft a premium Tecovas experience.

The role requires leadership with 2+ years in retail management, weekend availability, and the ability to stand for long periods. You’ll earn competitive hourly pay plus incentives and enjoy employee discounts on boots.