Part-Time Retail Supervisor — Lead & Coach Team

Delaware North; Boston (MA); On-site; USD 28,000 - 30,000; Part time

Benefits offered by this job

Weekly pay

Training and development opportunities

Employee discounts

Flexible work schedules

Job summary

Delaware North Sportservice is hiring part-time Retail Supervisors to join our team at TD Garden in Boston, Massachusetts. As a Retail Supervisor, you will supervise and train retail team members while maintaining retail standards, policies, and procedures.

The role includes leading shifts, coaching staff, and ensuring exceptional customer service. We offer weekly pay, training and development opportunities, employee discounts, and flexible work schedules.

Qualifications

• High school diploma or GED required.
• Minimum 1 year of supervisory experience in a customer service or retail environment.
• Previous experience working with a point-of-sale system.

Responsibilities

• Monitor sales performance and collaborate with the team to achieve revenue and service goals
• Lead, coach, and motivate retail associates to deliver exceptional customer service aligning with GuestPath
• Support opening and closing procedures while ensuring accurate processing of sales transactions
• Ensure all team members follow company policies, operational procedures, and service standards.
• Maintain merchandising standards through proper product presentation, pricing accuracy, signage, and visual displays
• Manage inventory activities including restocking, merchandise transfers, receiving shipments, and monthly inventories
• Address guest concerns and resolve issues professionally to enhance the overall customer experience
• Enforce safety, security, and loss prevention procedures to support operational compliance
• Prepare operational reports, communicate key business updates, and assist with store reset execution
• Other duties assigned by management

Skills

Supervisory experience

Customer service

Education

High School Diploma or GED

Tools

POS system

Job description

Delaware North Sportservice is hiring part-time Retail Supervisors to join our team at TD Garden in Boston, Massachusetts. As a Retail Supervisor, you will supervise and train retail team members while maintaining retail standards, policies, and procedures.

The role includes leading shifts, coaching staff, and ensuring exceptional customer service. We offer weekly pay, training and development opportunities, employee discounts, and flexible work schedules.