Part-Time Retail Sales Manager: Customer Experience Leader

The Michael's Companies; Southington (CT); On-site; USD 25,000 - 32,000; Part time

Benefits offered by this job

401(k) with employer match

Employee discounts

Healthcare benefits

Job summary

The Michaels Companies is seeking a part-time Sales Manager in Southington to lead store operations and develop a high-performing selling culture. You will coach teams on SOPs, brand standards, and customer experience, while driving KPI-based sales results and delivering exceptional omni-channel service.

Responsibilities include managing POS systems, loyalty programs, and in-store events, with a focus on customer satisfaction and operational excellence in a fast-paced environment.

Qualifications

• 3+ years retail leadership experience.
• Ability to stand for long periods and move throughout the store.
• Ability to lift/carry up to 25–50 pounds with/without accommodations.

Responsibilities

• Lead store operations and drive sales through coaching and KPI focus.
• Coach team on SOPs, brand standards, and customer experience.
• Oversee POS and Self-Checkout for smooth transactions.
• Manage loyalty programs and promotions.
• Ensure BOPIS/Same Day Delivery and in-store events.

Skills

Retail leadership

Customer experience coaching

SOP adherence

POS operation

Omni-channel service

Job description

The Michaels Companies is seeking a part-time Sales Manager in Southington to lead store operations and develop a high-performing selling culture. You will coach teams on SOPs, brand standards, and customer experience, while driving KPI-based sales results and delivering exceptional omni-channel service.

Responsibilities include managing POS systems, loyalty programs, and in-store events, with a focus on customer satisfaction and operational excellence in a fast-paced environment.