Part-Time Retail Sales Manager & Customer Experience Leader

Michaels; Poway (CA); On-site; USD 24,000 - 32,000; Full time

Benefits offered by this job

Employee discounts

401(k) with employer match

Medical/dental/vision coverage

Job summary

The Michaels Companies Inc. in Poway, CA is seeking a Sales Manager to lead a high-performing selling culture, drive sales results, and deliver an engaging customer experience across store operations.

You will coach teams, ensure policy adherence, and oversee key programs such as Loyalty Rewards, protection plans, and omni-channel services. Responsibilities include managing SOPs, providing Manager-on-Duty coverage, and optimizing POS systems while supporting the Knit & Sew Shop and other

Qualifications

• 3+ years retail leadership experience.

Responsibilities

• Lead and enforce SOPs and company programs to stay compliant.
• Drive selling behaviors, brand standards, and a top-tier customer experience.
• Provide Manager-on-Duty coverage and maintain floor leadership.
• Oversee front-end operations and optimize POS/Self-Checkout usage.
• Promote Loyalty Rewards and protection plans to boost retention.
• Drive omni-channel service and ensure effective BOPIS and Same Day Delivery.
• Coach and develop team through structured onboarding and ongoing training.
• Maintain Asset Protection practices to reduce shrink.

Skills

Retail leadership

Customer service

Team coaching

Tools

POS systems

Self-Checkout

Job description

The Michaels Companies Inc. in Poway, CA is seeking a Sales Manager to lead a high-performing selling culture, drive sales results, and deliver an engaging customer experience across store operations.

You will coach teams, ensure policy adherence, and oversee key programs such as Loyalty Rewards, protection plans, and omni-channel services. Responsibilities include managing SOPs, providing Manager-on-Duty coverage, and optimizing POS systems while supporting the Knit & Sew Shop and other