Part-Time Retail Sales Leader: Drive Experience & KPIs

The Michael's Companies

Phoenix, Northern (AZ, KY)

Hybrid

USD 25,000 - 39,000

Part time

10 days ago
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Benefits offered by this job

401(k) with employer match
Medical, dental, and vision coverage
Employee discounts

Job summary

The Michaels Companies, a leading craft and hobby retailer, seeks a Part Time Sales Manager in Phoenix to lead a high-performing team and deliver an exceptional customer experience. You will oversee front-end and service operations, coach staff, and ensure SOPs are followed across all programs and events.

Responsibilities include managing POS usage, supporting Balloons and Knit & Sew Shop programs, and promoting Loyalty Rewards.

Qualifications

  • 3+ years retail leadership experience.

Responsibilities

  • Lead and champion a high-performing selling culture across the store.
  • Drive strong sales results and engaging customer experience.
  • Oversee front-end and service operations to ensure SOPs and brand standards.
  • Provide MOD coverage, maintain floor leadership and service standards.
  • Ensure accurate use of POS and Self-Checkout systems for smooth transactions.
  • Oversee events and programs like Balloons, Loyalty Rewards, and Knit & Sew Shop operations.
  • Drive omni-channel service with BOPIS and Same Day Delivery.
  • Coach and develop team members through onboarding and ongoing training.

Skills

Retail leadership
Customer coaching
Operations management
Omni-channel service

Tools

POS systems
Self-Checkout

Job description

The Michaels Companies, a leading craft and hobby retailer, seeks a Part Time Sales Manager in Phoenix to lead a high-performing team and deliver an exceptional customer experience. You will oversee front-end and service operations, coach staff, and ensure SOPs are followed across all programs and events.

Responsibilities include managing POS usage, supporting Balloons and Knit & Sew Shop programs, and promoting Loyalty Rewards.

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