Part-Time Retail Sales Leader: Drive Experience & KPIs

The Michael's Companies; Phoenix, Northern (AZ, KY); Hybrid; USD 25,000 - 39,000; Part time

Benefits offered by this job

401(k) with employer match

Medical, dental, and vision coverage

Employee discounts

Job summary

The Michaels Companies, a leading craft and hobby retailer, seeks a Part Time Sales Manager in Phoenix to lead a high-performing team and deliver an exceptional customer experience. You will oversee front-end and service operations, coach staff, and ensure SOPs are followed across all programs and events.

Responsibilities include managing POS usage, supporting Balloons and Knit & Sew Shop programs, and promoting Loyalty Rewards.

Qualifications

• 3+ years retail leadership experience.

Responsibilities

• Lead and champion a high-performing selling culture across the store.
• Drive strong sales results and engaging customer experience.
• Oversee front-end and service operations to ensure SOPs and brand standards.
• Provide MOD coverage, maintain floor leadership and service standards.
• Ensure accurate use of POS and Self-Checkout systems for smooth transactions.
• Oversee events and programs like Balloons, Loyalty Rewards, and Knit & Sew Shop operations.
• Drive omni-channel service with BOPIS and Same Day Delivery.
• Coach and develop team members through onboarding and ongoing training.

Skills

Retail leadership

Customer coaching

Operations management

Omni-channel service

Tools

POS systems

Self-Checkout

Job description

The Michaels Companies, a leading craft and hobby retailer, seeks a Part Time Sales Manager in Phoenix to lead a high-performing team and deliver an exceptional customer experience. You will oversee front-end and service operations, coach staff, and ensure SOPs are followed across all programs and events.

Responsibilities include managing POS usage, supporting Balloons and Knit & Sew Shop programs, and promoting Loyalty Rewards.