Part-Time Retail Lead — Customer Experience

Amazon Inc.; Melrose (MA); On-site; USD 27,000 - 29,000; Part time

Job summary

Amazon Inc. is seeking a Retail Lead Associate (Reduced-Time) in Melrose, MA to support customer experience operations and lead floor activities. The role emphasizes customer obsession, attention to detail, and a proactive approach to prioritizing tasks in a fast-paced retail environment.

The position requires open availability Sunday-Thursday, 7:45am–2:15pm, and offers benefits. Employees must be able to lift up to 49 pounds and stand for long shifts, with typical weekly hours around 30–39.

Qualifications

• High school diploma or equivalent required.
• Age 18+ required.
• 1+ years retail or customer-facing experience, or 1+ years in leadership or Amazon (Blue Badge/FTE) experience.

Responsibilities

• Interact with customers using engagement strategies and model desired behavior for the team.
• Use inventory systems to scan, process, and count products.
• Provide peer-to-peer feedback and escalate issues to help peers resolve customer problems.

Skills

Customer service

Attention to detail

Task prioritization

Adaptability

Education

High school diploma

Tools

Inventory management systems

Job description

Amazon Inc. is seeking a Retail Lead Associate (Reduced-Time) in Melrose, MA to support customer experience operations and lead floor activities. The role emphasizes customer obsession, attention to detail, and a proactive approach to prioritizing tasks in a fast-paced retail environment.

The position requires open availability Sunday-Thursday, 7:45am–2:15pm, and offers benefits. Employees must be able to lift up to 49 pounds and stand for long shifts, with typical weekly hours around 30–39.