Part-Time Retail Keyholder — Flexible Evenings/Weekends

Framebridge, Inc.; Berkeley (CA); On-site; USD 24,796 - 30,307; Part time

Benefits offered by this job

Paid time off

Paid Holidays

Short-term disability

Employee Assistance Program (EAP)

Frame discount and Free Frame codes

Contests and Incentives

Commuter benefits

Job summary

Framebridge, Inc. in Berkeley is seeking a part-time Retail Keyholder to uphold our customer-first service in-store, train teammates, and drive store operations. You will engage customers with product knowledge, assist with onboarding, and help achieve sales and happiness goals.

The role requires flexibility for evenings and weekends, with opportunities to contribute to a growing, design-focused brand in a fast-paced retail environment.

Qualifications

• Experience as a key holder in a customer service, retail, or hospitality role.
• Engaging personality with strong influence, interpersonal, communication, and relationship-building skills.
• Interest in design and excitement to work in a creative environment.
• Quick and eager learner of new tools, technology, products, and processes.
• Great time-management, organizational, and problem-solving skills.
• Adaptability and willingness to work flexible hours, including evenings and weekends.

Responsibilities

• Set the standard of offering exceptional customer service and representing the Framebridge brand in our retail stores.
• Support onboarding and training great retail team members.
• Execute and improve operational activities in our retail stores to ensure customer experience and financial goals are met.
• Apply excellent listening, oral, and communication skills to build relationships with our customers and coach retail team members.
• Demonstrate deep product knowledge and design advice to customers and train retail team members to do the same.
• Answer questions and troubleshoot issues using sound judgment.
• Offer suggestions to innovate and improve our retail experience.
• Help Framebridge deliver on our 100% happiness guarantee.
• Work a flexible schedule including evenings and weekends that meet the needs of the business.

Skills

Customer service

Retail experience

Communication

Time management

Problem solving

Education

Design/marketing degree preferred

Tools

POS system

Job description

Framebridge, Inc. in Berkeley is seeking a part-time Retail Keyholder to uphold our customer-first service in-store, train teammates, and drive store operations. You will engage customers with product knowledge, assist with onboarding, and help achieve sales and happiness goals.

The role requires flexibility for evenings and weekends, with opportunities to contribute to a growing, design-focused brand in a fast-paced retail environment.