Part-Time Retail Associate — Customer Service + Employee Discount

Michaels Stores; Fort Wayne (IN); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Employee discounts

401(k) with employer match

Employee Assistance Program

Medical, dental & vision coverage

Telemedicine services

Flexible spending accounts

Commuter benefits

Tuition assistance

Adoption assistance

Job summary

Michaels Stores is seeking a team member for Fort Wayne - Mayvi lle Rd to assist customers, stock shelves, and ensure a friendly checkout experience. You will help customers locate products, enroll them in Rewards, and participate in BOPIS/SFS processes, contributing to a well-merchandised, in-stock store.

The role emphasizes strong customer service, ability to stand long hours, and adherence to SOPs. Benefits include employee discounts and opportunities for advancement; prior retail experience

Qualifications

• Retail or customer service experience preferred.

Responsibilities

• Help customers shop, locate products, and provide them with solutions
• Provide a fast and friendly checkout experience; execute cash handling to standards
• Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments
• Educate customers on the Voice of Customer (VOC) survey
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
• Participate in the truck unload, stocking, and planogram (POGs) processes
• Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned
• Support shrink and safety programs
• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members
• Cross trained in Custom Framing selling and production

Skills

Retail experience

Customer service

Education

High school diploma

Tools

POS systems

Job description

Michaels Stores is seeking a team member for Fort Wayne - Mayvi lle Rd to assist customers, stock shelves, and ensure a friendly checkout experience. You will help customers locate products, enroll them in Rewards, and participate in BOPIS/SFS processes, contributing to a well-merchandised, in-stock store.

The role emphasizes strong customer service, ability to stand long hours, and adherence to SOPs. Benefits include employee discounts and opportunities for advancement; prior retail experience