Part-Time Retail Service Specialist

Michaels Stores; Fort Wayne (IN); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Employee discounts

401(k) with employer match

Medical, dental, and vision benefits

Job summary

The Michaels Companies Inc. is seeking a store team member for the Fort Wayne location. You will assist customers, handle checkout with accuracy, and participate in replenishment, in-store recovery, and Omni channel processes including BOPIS and SFS.

You will support safety programs, adhere to SOPs, and act as a positive role model while representing the Michaels brand in a climate-controlled retail environment.

Qualifications

• Retail and/or customer service experience preferred

Responsibilities

• Help customers shop, locate products, and provide them with solutions
• Provide a fast and friendly checkout experience; execute cash handling to standards
• Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments
• Educate customers on the Voice of Customer (VOC) survey
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
• Participate in the truck unload, stocking, and planogram (POGs) processes
• Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned
• Support shrink and safety programs
• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members
• Cross trained in Custom Framing selling and production

Skills

Customer service

Cash handling

Retail experience

Job description

The Michaels Companies Inc. is seeking a store team member for the Fort Wayne location. You will assist customers, handle checkout with accuracy, and participate in replenishment, in-store recovery, and Omni channel processes including BOPIS and SFS.

You will support safety programs, adhere to SOPs, and act as a positive role model while representing the Michaels brand in a climate-controlled retail environment.