Part time: Reservations Specialist - PM, Evenings

Bentwater Yacht and Country Club; Texas; On-site; USD 30,000 - 42,000; Full time

Job summary

Bentwater Yacht & Country Club is seeking a Front Desk Associate to ensure attentive, friendly service for members and guests. You will manage evening/night operations, greet visitors, and coordinate villa and dining reservations with a focus on accuracy and courtesy.

Responsibilities include answering calls, handling messages, processing payments, and assisting with villa check-ins/outs, while supporting multiple departments and providing information on club activities and events.

Qualifications

• Front desk operations and guest services experience preferred.
• Ability to handle multiple tasks with accuracy.

Responsibilities

• Answer telephones and route calls to appropriate departments.
• Receive and deliver messages for members, guests and other employees.
• Copy and/or fax items for members, guests and other departments.
• Confirm reservations for: Villas, Bridge & Canasta, Special Events, Country Club Dining and Yacht Club Dining.
• Confirm all reservations with members.
• Responsible for checking guests in and out of Villas.
• Receive payments for stays in Villas and member statements.
• Maintain Villa occupancy report.
• Complete daily night audit reports.
• Maintain supply of guest check-in packages.
• Responsible for folding, stuffing and mailing monthly member statements.
• Post and mail all outgoing mail for both club and member.
• Dispatch maintenance, housekeeping and other departments to areas as needed.
• Provide information on activities and special events to members and guests.
• Distribute office supplies for all departments.
• Complete miscellaneous typing and projects for other departments.
• Prepare labels for mailings.
• POS charges in membership billing.
• Assist members and guests with special needs/requests in the Villas.
• Other duties as assigned by the Clubhouse Manager and Front Desk Supervisor.

Job description

• Must be available to work evenings/nights

Responsible for the daily operations of the Front Desk providing attentive, friendly and courteous service to all members and guests of Bentwater Yacht & Country Club.

Duties and tasks:

• Answer telephones and route calls to appropriate departments.
• Receive and deliver messages for members, guests and other employees.
• Copy and/or fax items for members, guests and other departments.
• Confirm reservations for: Villas, Bridge & Canasta, Special Events, Country Club Dining and Yacht Club Dining.
• Confirm all reservations with members.
• Responsible for checking guests in and out of Villas.
• Receive payments for stays in Villas and member statements.
• Maintain Villa occupancy report.
• Complete daily night audit reports.
• Maintain supply of guest check-in packages.
• Responsible for folding, stuffing and mailing monthly member statements.
• Post and mail all outgoing mail for both club and member.
• Dispatch maintenance, housekeeping and other departments to areas as needed.
• Provide information on activities and special events to members and guests.
• Distribute office supplies for all departments.
• Complete miscellaneous typing and projects for other departments.
• Prepare labels for mailings.
• POS charges in membership billing.
• Assist members and guests with special needs/requests in the Villas.
• Other duties as assigned by the Clubhouse Manager and Front Desk Supervisor.