Part Time Night Auditor

Home2 Suites by Hilton Ft Lauderdale Weston; Florida; On-site; USD 30,000 - 42,000; Full time

Job summary

Home2 Suites by Hilton Ft Lauderdale Weston is seeking a front desk associate to greet guests, check-in and process payments, and coordinate with hotel departments to ensure a smooth stay.

Responsibilities include posting transactions, balancing accounts, handling check-out, and providing information about local services. This role requires courtesy, accuracy, and a strong guest-service mindset.

Responsibilities

• Greets guests in a warm, genuine manner.
• Registers guests for check-in and ensures proper payment methods.
• Posts transactions to guest and master accounts with accuracy.
• Reviews guest balances to ensure payments are secured.
• Reconciles PMS, housekeeping, and registration card data.
• Handles check-out procedures swiftly and accurately.
• Maximizes room revenue and occupancy with upsell where appropriate.
• Presents hotel programs and local information to guests.
• Manages cash drawer, payments, and credit card receipts per policy.

Job description

• Greets guests with genuine and warm spirit of hospitality
• Registers (Check-in) guests in an efficient manner, following Baywood& Brand standards, securing proper method of payment
• Posts transactions to guest and master accounts
• Reviews guest account balance, ensuring that payment is secured
• Reconciles discrepancies between Property Management System (PMS),Housekeeping reports and registration cards
• Reviews arrivals and blocks special requests
• Processes required reports, including down time, high balance, etc.
• Monitors and restocks sundry shop, ensuring consumed items are paidfor; Follows established procedure for removal of expired items.
• Handles guest requests and concerns in courteous and efficient manner
• Coordinates the delivery of guest services by other hotel departmentsand outside businesses
• Processes all incoming and outgoing reservation and cancellationrequests in a timely and efficient manner
• Prepares guest amenities, and ensures delivery in a timely manner
• Handles in-house guest reservation requests such as extension, latecheck-out, and rebooking
• Handles check-out procedures swiftly and accurately and assists guestson departure.
• Maximizes room revenue and occupancy levels through suggestive sellingfor upsell potential and walk in guests
• Stores guest luggage
• Presents to guests accurate information regarding marketing programsapplicable to the hotel, local area, and all hotel functions and outlets
• Handles departmental cash drawer, accounting of monies, credit cardreceipts, guest accounts, and other forms of credit and cash handling guidelines
• Maintains information and communication sources such as, log book,franchise directories, checklists, and electronic communication
• Operates Private Branch Exchange (PBX switchboard) equipment to handleincoming calls, outgoing calls, wake up calls, do-not-disturbs and the pagingof guests, all while maintaining guest and staff privacy and security
• Operates the franchise terminal and performs designated maintenancetasks
• Maintains procedures for credit control and handling of financialtransactions
• Maintains guest safety & privacy by adhering to establishedprocedures
• Issues safety deposit boxes for guest use, following security protocol
• Monitors key box, issuing keys to the appropriate staff members. Logsall transactions
• Completes brand specific log and follows brand and Baywood protocol forguest complaints, including escalation to management if needed, and completedfollow up
• Adheres to departmental communication through the effective use ofstaff meetings, log books, and bulletin boards
• Coordinates emergency proceduresincluding evacuations, immediately notifying management of suchoccurrences
• Assists with the relocation of guests, when necessary
• Assists other departments during slow periods
• Audits all accounts to ensure they balance, to include such accounts astray and city ledger, reservation deposits, credit card accounts, and room,food & beverage, and banquet charges.
• Transfers charges and deposits to master accounts.
• Closes necessary accounts at month end.
• Prepares final reports of all daily revenue summaries.
• Posts all room and tax revenues and late charges, including No-Shows.
• Insures all revenues, adjustments, taxes and gratuities are accuratelydistributed from POS system (at some properties)
• Changes system date.
• Follows all company policies and procedures as outlined in PolicyManual.
• Responsible for Life Safety Procedures and equipment
• Participates (at some properties) in Manager on Duty schedule.

Additional duties may beadded at any time at the discretion of management.