MEMBER ACCOMMODATIONS MANAGER

Fisher Island Club; Florida; Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) retirement plan

Paid time off

Free meals

Free parking

Job summary

Fisher Island Club seeks a full-time Member Accommodations Manager to lead our cottage operations, supervise staff, and ensure exceptional guest experiences on our private, upscale island resort. The role requires strong people skills, payroll oversight, and a strategic focus on service, efficiency, and safety.

You will collaborate across departments to maintain high service standards, manage schedules, and support the Director of Member Accommodations.

Qualifications

• 2–3 years Front of Office or Guest Services managerial experience.
• Excellent organizational, written and verbal communication skills.
• Bilingual in English and Spanish preferred.
• Must possess accounting aptitude with payroll management.
• Must be able to work nights, weekends and holidays.
• Friendly, service-oriented and professional demeanor.
• Proficient with computers and software (Microsoft Office).

Responsibilities

• Maintain standards of member/guest services.
• Ensure staff operate at peak efficiency to maximize cottage availability with minimal overbooking.
• Ensure front office records are accurate through inter-department communication.
• Ensure payroll and department expenses are monitored per budget.
• Train staff on new policies and procedures to ensure smooth operation.
• Prepare weekly payroll and staff work schedules.
• Maintain department policies and procedures and update logs.
• Address member/guest concerns per Club policy and standards.
• Promote club amenities including restaurants, Spa, Tennis, Marina, and transport services.

Skills

Front of Office management

Organizational skills

Written communication

Verbal communication

Bilingual English/Spanish

Customer service

Microsoft Office

Payroll management

Leadership

Tools

Microsoft Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

MEMBER ACCOMMODATIONS MANAGER

Fisher Island, FL, US

30+ days ago Requisition ID: 1549

Are you a hospitality professional with experience in Hotel and have a love for hospitality and genuinely exceeding expectations? Would you like to further your hospitality career in an upscale resort environment with breathtaking views? If so, please read on! Fisher Island Club is looking to hire a full-time Club Accommodations Manager.

This position has a competitive wage, depending on experience. All eligible full-time regular employees are also offered great benefits, including medical, dental, vision, a 401 (k) retirement savings plan, holiday pay, vacation time, paid time off (PTO), short-term disability, life insurance, AD&D, free parking, and free meals. If this sounds like the right opportunity for you to dive deeper into the hospitality industry, consider applying to join our exceptional team today!

ABOUT FISHER ISLAND CLUB HOTEL & RESORT

Accessible only by ferryboat or private yacht, our boutique property is comprised of a collection of just 15 graciously appointed historic and reimagined cottages, villas, and guesthouse suites that surround the now-iconic limestone and marble Vanderbilt Mansion mere steps from the beach, pool, spa, restaurants, and marina. Our private membership-only club boasts a beach club with one of the country's only genuinely secluded beaches, a 15-room all-suite luxury hotel, an award-winning championship golf course, 17 tennis courts, 4 pickleball courts, two deep-water marinas, a variety of casual and formal dining venues, a spa, a salon, a fitness center, the Vanderbilt Theater, an aviary with over a dozen exotic birds, and an observatory for stargazing. No other Miami resort or hotel offers the type of world-class luxury and 5-star level of service that we do.

It is the superior service and attention to detail that our staff provides to our residents, members, and hotel guests that distinguishes us from other private clubs. That's why we consider the health and well-being of our staff members to be one of our highest priorities. In addition tocompetitive wages, we are pleased to offer avariety of excellent benefits andcareer growth opportunities.

Currently Offering a 2K Hiring Bonus

Summary: This position plays a key role in the daily interaction and direction of all the staff members. All tasks and assignments encompassing this position are to be performed to achieve the Departmental/Club operational goals and objectives at the highest level in support of the vision of Fisher Island Club.

In accordance with Fisher Island Club’s philosophy, all team members work together sharing a common goal of a successful and innovative club. Team members are to demonstrate integrity, fairness, and honesty. These are the core values that we will live by in our daily interactions with all our external and internal members, guests, and employees.

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Primary Responsibilities:

• Maintain standards of member/guest services consistently.
• To ensure that the staff operate at peak efficiency to give maximum utilization of cottage availability with minimum overbooking.
• Ensure the accuracy of the front office records by utilizing direct and open lines of communication with other departments in the Club.
• Ensure all front office systems and control procedures comply with Club policy and procedures.
• Will be responsible for hiring, discipline, and addressing performance-related matters in accordance with Club policy and abide by governing laws.
• Ensure all payroll for the accommodations staff and other expenses are properly monitored in accordance with the departmental budget.
• To maintain open and clear communication with all internal departments.
• In conjunction with night audit staff, ensure timely and accurate reporting of daily operating results and statistical information as related to revenue and expenses.
• Handles member/guest concerns relating to service and payment.
• Attends meetings in the absence of the Director of Member Accommodations to determine information and/or activities that have an impact on the club cottage operations.
• Prepares agendas and manages meetings as directed by the Director.
• Train the club cottage staff on new department policies and procedures to ensure the smooth and seamless operation of the club cottages.
• Maintains and updates department policies and procedures.
• Prepares the weekly payroll and work schedule for the staff.
• Maintains operations manuals and logs updated.
• Assists with hiring, training, and supervision of club accommodations staff.
• Troubleshoot problems and situations to ensure procedures and processes are examined to prevent problem recurrence.
• Handle and or refer member concerns or complaints according to Club policy and standards.
• Report and document any observed or known safety hazards, conditions, or unsafe practices and procedures to management immediately.
• Participates in member interactions/events throughout the property and other events as assigned.
• Performs other job-related duties as directed.
• Must be well versed in all Club amenities and venues to serve as an ambassador to promote them, including, but not limited to, our restaurants, Spa, Tennis, Marina, UM health, FICA transportation, etc.

Other Functions:

• Performs other duties as assigned.

Minimum Qualifications:

• Valid Florida driver's license required.
• Must possess 2 to 3 years Front of Office or Guest Services, Club/Hotel/Resort managerial experience.
• Must possess excellent organizational, written, and verbal communication skills.
• Bilingual in English and Spanish Preferred.
• Must possess accounting aptitude with the ability to manage payroll.
• Must possess a professional, outgoing, guest-service-oriented manner.
• Must possess the ability to interact with a variety of individuals and remain calm and professional in stressful situations.
• Must be able to work a flexible schedule, including nights, weekends, and holidays
• Must be friendly, courteous, service-oriented, and flexible, and enjoy working with a variety of staff and guests.
• Must possess working knowledge of computers and software (Microsoft Office).
• Must be detail-oriented and work effectively under pressure while meeting all applicable deadlines.
• Must be able to work independently and productively with minimum supervision; work well under pressure; and be able to manage multiple projects.

Knowledge, skills, and abilities:

• Lead by example by utilizing a “hands-on” approach to management.
• Solid understanding of business operations
• Superior problem-solving capabilities
• Excellent organizational and leadership skills
• Outstanding communication and interpersonal abilities
• Possess a professional personal appearance.
• Possess a high energy, assertiveness, tenacity, drive, motivation, and enthusiasm.
• Diplomatic team player able to foster relationships with Members, employees, vendors, etc.
• Creative, thorough, and attention to detail
• Excellent time management and organizational skills to monitor and maintain project milestones and progress. Ability to organize and complete work in accordance with established timelines.
• Ability to work well under pressure, handle multiple projects, and shift priorities based on business demands.
• Excellent verbal and written communication skills to interact professionally with a diverse group of executives, managers, and subject matter experts.
• Ability to communicate information tactfully.
• Ability to maintain confidential proprietary company information.

Working Conditions:

• Work is performed in an office environment and outdoor walking/standing for an extended period of time may be required.
• Ability to have a flexible schedule to include nights, overnight, weekends, and holidays
• Ability to work in a fast-paced environment and have the ability to meet deadlines.

Physical Demands:

While performing the duties of this job, the employee is regularly required to stand, walk, and talk or hear. The employee frequently is required to use their hands to finger, handle, or feel objects. The employee must regularly lift and/or move up to 15-20 pounds.

This description is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions of employees with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise, modify, and or alter the job or to require that other or different tasks be performed to meet business demands and or as deemed necessary.

The Club will function seven days a week, 24 hours a day. We may find it necessary to reschedule shifts according to our business volume. You must be willing and available to fulfill these requirements.