Part-Time Remote Solution Support Specialist

Netsmart

Overland Park (KS)

Remote

USD 25,000 - 30,000

Part time

3 days ago

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Job summary

Netsmart is seeking a Solution Support Representative to provide first-contact technical assistance in a part-time capacity (10am-2pm or 11am-3pm CST) from Overland Park, KS or remote. The role emphasizes resolving routine client issues, accurate documentation, and adherence to service standards.

Qualified candidates will have strong technical aptitude, solid communication skills, and the ability to manage time and priorities.

Qualifications

Associate degree or equivalent relevant work experience.
At least 1 year of experience in technical support, help desk, or customer service.
Experience supporting software solutions in a healthcare environment.
Bilingual communication skills such as Spanish and English (preferred).

Responsibilities

Respond to client support requests through phone, portal, and remote tools and resolve routine technical or solution issues.
Diagnose client problems using standard troubleshooting methods and knowledge resources.
Document all support interactions, issue details, and resolution steps in tracking systems.
Escalate or transfer issues requiring deeper technical analysis based on defined processes.
Follow established support workflows, service standards, and documentation practices.
Collaborate with internal teams and external stakeholders to progress issue resolution.
Maintain adherence to service level agreements and contribute to workflow improvements, including use of AI-enabled and automated support processes.