Solutions Support Specialist — Client Care

NetSmart Technologies; Overland Park (KS); On-site; USD 45,000 - 65,000; Full time

Job summary

Netsmart Technologies is seeking a Solution Support Representative to serve as the first point of contact for clients with technical or solution issues. The role emphasizes problem solving, customer service excellence, and collaboration with cross-functional teams to ensure client success.

Ideal candidates will have at least an associate degree or equivalent experience, with preference for healthcare software support experience and strong documentation skills to accurately capture client

Qualifications

• Associate degree or equivalent relevant work experience is required.
• Strong documentation and data gathering skills preferred.
• Healthcare solution support experience is a plus.
• Healthcare clinical workflow experience is preferred.

Responsibilities

• Provide first point of contact support for clients reporting technical or solution issues.
• Diagnose and resolve standard client questions or problems over the telephone or internet.
• Document inbound support requests and ensure proper notation of client problems or issues.
• Attend required training and consume materials to ensure you can correctly respond to client questions.
• Transfer issues that require more detailed analysis to more experienced associates.
• Collaborate with internal and external stakeholders to resolve or progress client issues.

Skills

Customer service

Documentation

Data gathering

Healthcare workflow

Education

Associate degree or equivalent relevant work experience

Job description

Netsmart Technologies is seeking a Solution Support Representative to serve as the first point of contact for clients with technical or solution issues. The role emphasizes problem solving, customer service excellence, and collaboration with cross-functional teams to ensure client success.

Ideal candidates will have at least an associate degree or equivalent experience, with preference for healthcare software support experience and strong documentation skills to accurately capture client