Part-Time Remote IT Support Technician — MSP

Tech Solutions LA Inc.; Lakewood (CA); Ibrido; USD 28.000 - 39.000; Part-time

Descrizione del lavoro

Tech Solutions LA Inc. is seeking a dependable IT Support Technician for a part-time, primarily remote role with occasional onsite field work within a 50-mile radius of Long Beach, CA.

You will provide remote helpdesk support for desktops, laptops, printers, and basic network issues, while also performing periodic onsite installations and ensuring accurate ticketing documentation for healthcare, accounting, and legal clients.

Competenze

• Proven experience in IT support within a helpdesk or MSP environment.
• Working knowledge of Windows OS, Microsoft 365, and user/device troubleshooting.
• Basic experience with Active Directory and server environments.
• Foundational understanding of networking (IP addressing, DHCP, DNS, routers/firewalls).
• Ability to work independently without constant supervision.
• Reliable transportation and valid driver's license.
• Must reside within a reasonable commuting distance of Long Beach, CA.
• Ability to lift up to 25 lbs.
• Strong communication and problem-solving skills.

Mansioni

• Provide remote support for desktops, laptops, printers, and network issues
• Troubleshoot Microsoft 365, user accounts, and access problems
• Perform onsite support and installations at client locations (1–2 times/week)
• Install and configure workstations, printers, and network devices
• Assist with basic server tasks (Active Directory, user management, permissions)
• Troubleshoot basic networking issues (DHCP, DNS, routers/firewalls)
• Maintain accurate documentation in the ticketing system
• Communicate clearly and professionally with clients
• Take ownership of issues from start to resolution, escalating only when necessary

Conoscenze

Windows OS

Microsoft 365

Active Directory

Networking fundamentals

Troubleshooting

Remote support

Documentation

Customer communication

Independent work

Driver's license

Descrizione del lavoro

Tech Solutions LA Inc. is seeking a dependable IT Support Technician for a part-time, primarily remote role with occasional onsite field work within a 50-mile radius of Long Beach, CA.

You will provide remote helpdesk support for desktops, laptops, printers, and basic network issues, while also performing periodic onsite installations and ensuring accurate ticketing documentation for healthcare, accounting, and legal clients.