IT Support Technician L1

Tech Solutions LA Inc.; Lakewood (CA); Hybrid; USD 28,000 - 39,000; Part time

Job summary

Tech Solutions LA Inc. is seeking a dependable IT Support Technician for a part-time, primarily remote role with occasional onsite field work within a 50-mile radius of Long Beach, CA.

You will provide remote helpdesk support for desktops, laptops, printers, and basic network issues, while also performing periodic onsite installations and ensuring accurate ticketing documentation for healthcare, accounting, and legal clients.

Qualifications

• Proven experience in IT support within a helpdesk or MSP environment.
• Working knowledge of Windows OS, Microsoft 365, and user/device troubleshooting.
• Basic experience with Active Directory and server environments.
• Foundational understanding of networking (IP addressing, DHCP, DNS, routers/firewalls).
• Ability to work independently without constant supervision.
• Reliable transportation and valid driver's license.
• Must reside within a reasonable commuting distance of Long Beach, CA.
• Ability to lift up to 25 lbs.
• Strong communication and problem-solving skills.

Responsibilities

• Provide remote support for desktops, laptops, printers, and network issues
• Troubleshoot Microsoft 365, user accounts, and access problems
• Perform onsite support and installations at client locations (1–2 times/week)
• Install and configure workstations, printers, and network devices
• Assist with basic server tasks (Active Directory, user management, permissions)
• Troubleshoot basic networking issues (DHCP, DNS, routers/firewalls)
• Maintain accurate documentation in the ticketing system
• Communicate clearly and professionally with clients
• Take ownership of issues from start to resolution, escalating only when necessary

Skills

Windows OS

Microsoft 365

Active Directory

Networking fundamentals

Troubleshooting

Remote support

Documentation

Customer communication

Independent work

Driver's license

Job description

Overview

Tech Solutions is seeking a dependable and self-sufficient IT Support Technician to join our team. This is a part-time, primarily remote position with occasional onsite field work at client locations within a 50-mile radius of Long Beach, CA.

We are an MSP supporting healthcare, accounting, and legal clients. This role requires someone who can operate independently, troubleshoot efficiently, and handle real-world client environments without constant guidance.

Key Responsibilities

• Provide remote support for desktops, laptops, printers, and network-related issues
• Troubleshoot Microsoft 365, user accounts, and access-related issues
• Perform onsite support and installations at client locations (typically 1–2 times per week as needed)
• Install and configure workstations, printers, and network-connected devices
• Assist with basic server-related tasks (Active Directory, user management, permissions, shared resources)
• Troubleshoot basic networking issues (connectivity, DHCP, DNS, firewall awareness)
• Maintain accurate and detailed documentation in the ticketing system
• Communicate clearly and professionally with clients
• Take ownership of issues from start to resolution, escalating only when necessary

Requirements

• Proven experience in IT support within a helpdesk or MSP environment
• Working knowledge of Windows OS, Microsoft 365, and user/device troubleshooting
• Basic experience with Active Directory and server environments
• Foundational understanding of networking (IP addressing, DHCP, DNS, routers/firewalls)
• Ability to work independently without constant supervision
• Reliable transportation and valid driver's license
• Must reside within a reasonable commuting distance of Long Beach, CA
• Ability to lift up to 25 lbs
• Strong communication and problem-solving skills

Preferred

• Experience working in an MSP environment
• Exposure to low voltage systems (structured cabling, device installations, patch panels)
• Experience supporting regulated environments (healthcare, legal, accounting)

Schedule

• Part-time: 16 to 30 hours per week, depending on business needs

Work Location

• Remote (work from home) with onsite client visits as required

Growth Opportunity

• Opportunity to take on more advanced responsibilities in networking, server management, and client infrastructure projects as the role expands