Part-Time Remote Healthcare Customer Care Specialist

CCS Medical, Inc.; Clearwater (FL); Remote; USD 28.000 - 34.000; Teilzeit

Benefits dieser Stelle

Competitive salary

Bonus opportunities

Comprehensive benefits

Zusammenfassung

CCS Medical, Inc. is seeking a Customer Service Representative for a part-time, remote role with in-office training in Clearwater, FL. The position supports accurate pharmacy order processing, resolves patient issues, and provides guidance on order status and insurance coverage.

Join a patient-centric team focused on quality service and compliance. Responsibilities include handling calls and emails, maintaining documentation, and ensuring confidentiality under HIPAA and payer guidelines, with

Qualifikationen

• High school diploma or GED is required; 6 months healthcare insurance verification, order processing or call center experience preferred.
• Ability to navigate multiple systems, digital platforms and Microsoft products is required.
• Basic knowledge of billing procedures, insurance reimbursement processes, payer requirements and HCPC codes preferred.

Aufgaben

• Process patient orders and updates, explain benefits, obtain consent, communicate order status, and process payments.
• Maintain patient profiles, manage enrollments, and support workflows per business processes and payer requirements.
• Use iPIMS, Parachute Health, email and task queues to document and complete workflows.
• Obtain, process and validate patient consents per privacy standards and company procedures.
• Handle inbound/outbound calls, resolve issues, and drive customer satisfaction.
• Maintain knowledge of core product lines to support accurate orders and patient education.
• Build professional relationships with patients, healthcare professionals, and internal teams.
• Follow HIPAA, Medicare/Medicaid and private insurance regulations.

Kenntnisse

Communication

Multitasking

Data entry

Problem solving

Empathy

Microsoft Office

Teamwork

Ausbildung

High school diploma or GED

Tools

iPIMS

Parachute Health

Email

Jobbeschreibung

CCS Medical, Inc. is seeking a Customer Service Representative for a part-time, remote role with in-office training in Clearwater, FL. The position supports accurate pharmacy order processing, resolves patient issues, and provides guidance on order status and insurance coverage.

Join a patient-centric team focused on quality service and compliance. Responsibilities include handling calls and emails, maintaining documentation, and ensuring confidentiality under HIPAA and payer guidelines, with