Part-Time Remote Customer Service Rep — First-Line Support

Penn State University; Pennsylvania; Hybrid; USD 20,664; Part time

Job summary

A prestigious educational institution is seeking part-time Customer Service Representatives for a hybrid role at the SLF Call Center. The representatives will provide first-line contact for external stakeholders regarding Spotted Lanternfly sightings, maintaining a professional image and assisting with inquiries. Ideal candidates will demonstrate strong telephone customer service skills and data entry capabilities. The position offers $15/hour compensation and requires staffing availability from April/May through November.

Qualifications

• Ability to use provided reference materials and provide information to customers.

Responsibilities

• Serve as the first-line point of contact for reporting sightings.
• Maintain the operation and professional image of the call center.
• Respond to customer questions and refer needs appropriately.

Skills

Strong customer service skills on the telephone

Data entry

Job description

A prestigious educational institution is seeking part-time Customer Service Representatives for a hybrid role at the SLF Call Center. The representatives will provide first-line contact for external stakeholders regarding Spotted Lanternfly sightings, maintaining a professional image and assisting with inquiries. Ideal candidates will demonstrate strong telephone customer service skills and data entry capabilities. The position offers $15/hour compensation and requires staffing availability from April/May through November.