Part-Time Remote Bilingual Tier 1 Support Agent

American Red Cross; Little Rock (AR); Remoto; USD 22.000 - 29.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical, Dental Vision plans

Health Spending Accounts & Flexible

PTO: Starting at 15 days a year

Holidays: 11 paid holidays

401K with up to 6% match

Paid Family Leave

Employee Assistance

Service Awards

Descrizione del lavoro

The American Red Cross is seeking a Part-Time Tier 1 Customer Service Agent to support our Training Services Team remotely nationwide in the United States. You will handle inbound calls and emails, resolve issues, and maintain accurate account records while meeting production targets.

This role emphasizes bilingual English and Spanish communication and high-quality customer service. Work 4-5 days weekly with shifts mostly in the afternoon/evening Eastern Time.

Competenze

• HS diploma or equivalent required.
• 1 year of customer service or call center experience preferred.
• Excellent customer service and problem-solving skills required.

Mansioni

• Answer inbound calls and emails from learners and instructors, resolving inquiries and updating records.
• Maintain daily production standards (AHT, calls/email per hour, quality).
• Triage and route complex problems to appropriate teams.
• Work with volunteers and follow procedures and regulations.

Conoscenze

Bilingual English & Spanish

Customer service

Problem solving

Verbal & written communication

Typing

Data entry

Teamwork

Formazione

High School diploma or equivalent

Descrizione del lavoro

The American Red Cross is seeking a Part-Time Tier 1 Customer Service Agent to support our Training Services Team remotely nationwide in the United States. You will handle inbound calls and emails, resolve issues, and maintain accurate account records while meeting production targets.

This role emphasizes bilingual English and Spanish communication and high-quality customer service. Work 4-5 days weekly with shifts mostly in the afternoon/evening Eastern Time.