Part-Time Railroad Ticket & Guest Services Agent

Mendocino Railway; Fort Bragg (CA); Presencial; USD 25.000 - 30.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

401(k) retirement

Paid sick leave

Descripción de la vacante

Mendocino Railway, operator of the Skunk Train between Fort Bragg and Willits, seeks a part-time Retail Ticket Agent. You will sell tickets, confirm reservations, answer phones, stock merchandise, and assist guests with information about the railroad and local activities.

The role requires weekend/evening/holiday availability, experience in customer service, and ability to use a reservation system and POS. Progressive training and a supportive team environment are provided.

Formación

• 1+ years of customer service experience.
• Ability to handle stressful situations in public settings.
• Strong communication and interpersonal skills.
• Proficiency with Microsoft Office products.

Responsabilidades

• Sell tickets using online ticketing and reservation system and confirm reservations.
• Answer phones and assist guests with information about tours and local activities.
• Greet guests warmly and provide assistance entering the Depot.
• Maintain clean, organized, and stocked work areas during shifts.
• Process payments using POS and adhere to cash handling policies.
• Assist guests with product information and upsell services when appropriate.

Conocimientos

Customer service

Communication

English language

Cash handling

Microsoft Office

Herramientas

Reservation software

POS system

Descripción del empleo

Mendocino Railway, operator of the Skunk Train between Fort Bragg and Willits, seeks a part-time Retail Ticket Agent. You will sell tickets, confirm reservations, answer phones, stock merchandise, and assist guests with information about the railroad and local activities.

The role requires weekend/evening/holiday availability, experience in customer service, and ability to use a reservation system and POS. Progressive training and a supportive team environment are provided.