Depot Manager

Sierra Railroad Company; Fort Bragg (CA); Presencial; USD 32.000 - 39.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid holidays

Paid sick leave

Paid time off

Descripción de la vacante

Mendocino Railway in Fort Bragg, CA seeks a Depot Manager / Retail Lead to oversee depot operations, ticketing, and guest services. This full-time role requires evening, weekend, and holiday work.

You will supervise the ticketing, retail and passenger service teams, manage inventory for events, coordinate staff training with the Retail Manager, and ensure safety and guest satisfaction.

Formación

• High school diploma or equivalent.
• 3+ years in customer service, hospitality front desk, retail, or similar.
• Experience supervising and leading a team.
• Able to work nights, weekends, holidays, and early mornings.
• Pre-employment drug screen (excluding cannabis) and criminal background check.
• Ability to work with large staff in close quarters in fast paced environment.
• Strong organizational skills with excellent attention to detail.
• Must be reliable, punctual, and professional in appearance and demeanor.

Responsabilidades

• Supervise ticketing, retail, and passenger service teams.
• Maintain inventory and supplies for events and tours.
• Coordinate staffing, training, and event prep with Retail Manager.
• Keep event teams updated on ridership and ticket sales details for each event.
• Ensure expenditures stay within budgetary guidelines and enforce safety policies.

Conocimientos

Customer service

Team leadership

Microsoft Office

POS systems

Attention to detail

Problem solving

English proficiency

Educación

High school diploma or equivalent

Herramientas

Microsoft Office Suite

Descripción del empleo

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Depot Manager

2 days ago Requisition ID: 1025

Salary Range: $23.00 To $28.00 Hourly

Mendocino Railway is the owner/operator of freight and passenger railroads including the California Western Railroad (CWR) / Skunk Trainand theRiver Fox Train.The world-famous Skunk Train is a standard gauge passenger railroad that was founded in 1885, and operates 40 miles between Fort Bragg and Willits, in Mendocino County, California.

The Skunk Trainis looking for outgoing individuals with an aptitude for fun and hard work to join the crew as the Depot Manager / Retail Lead. This role is directly responsible for overseeing the various public facing aspects of the depot operations including ticket and retail sales, seat assignments, freight car inventory, and other guest services.

This is a full-time position and includes working evenings, weekends, and holidays.

ROLE AND RESPONSIBILITIES (including but not limited to)

• Coach, mentor, motivate, and supervise the ticketing, retail, and passenger service team.
• Ensure that all necessary supplies, inventory, and equipment are stocked and ready for events and tours.
• Closely manage supplies and inventory for accuracy and stock counts.
• Coordinate with the Retail Manager (department head) on a variety of tasks related to staffing, training, and event preparation.
• Work closely with the event team to keep them abreast of ridership and ticket sales details including advance ridership reports for each event.
• Ensure all expenditures for the Depot are within budgetary guidelines.
• Oversee safety and compliance within the Depot by following policies, procedures, and regulations.
• Greet guests in a professional and welcoming manner, and act as the escalation point to address and resolve any guest concerns or issues.
• Communicate effectively with guests, crew members and supervisors to ensure seamless service.
• Ensure the safety and comfort of all passengers.
• Travel to company locations and project sites as needed.
• Perform other duties as assigned.

QUALIFICATIONS AND EDUCATION REQUIREMENTS

• High school diploma or equivalent.
• 3+ years of experience in customer service, hospitality front desk, retail stores, or similar.
• Experience supervising and leading a team.
• Must be able to work nights, weekends, holidays and/or early mornings.
• Pre-employment drug screen (excluding cannabis) and criminal background check required prior to hiring.
• Ability to work with large staff in close quarters in fast paced environment, able to take direction and process information.
• Ability to work accurately and not get rattled; ability to think quickly and be a good problem solver.
• Ability to learn new software and complex computer tasks quickly and accurately.
• Proficiency with Microsoft Office Suite and POS systems.
• Strong verbal and written communication skills in the English language.
• Ability to effectively communicate and work with employees, vendors, public officials, and members of the general public.
• Strong organizational skills with excellent attention to detail.
• Must be reliable, punctual, and professional in appearance and demeanor.

PHYSICAL REQUIREMENTS

• Ability to stand for extended periods and walk on uneven surfaces (train platforms, gravel, etc.).
• Must be able to lift up to 40lbs. safely.
• Ability to bend, reach, stoop, push, pull, carry, and move items around.
• Comfortable working in both indoor and outdoor environments and around moving rail equipment (with provided safety training).
• Must be able to perform duties safely while on the tracks and a moving train.

BENEFITS & ADDITIONAL NOTES

• Employment is full-time and includes medical, dental, and vision insurance, 401(k) retirement, paid holidays, paid sick leave, and paid time off.

EEO Statement

Mendocino Railway is an equal opportunity employer and provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disabled status or any other protected class.