Seasonal Guest Reservations Specialist — Rail Experience

Mendocino Railway; West Sacramento (CA); On-site; USD 21,000 - 30,000; Part time

Benefits offered by this job

Paid sick leave accrual

Medical insurance

Dental insurance

Vision insurance

401(k) retirement

Paid holidays

Paid time off

Job summary

Mendocino Railway in West Sacramento is seeking a Reservations Specialist to be the first point of contact for guests planning their visit, assisting with reservations, excursion information, ticketing, and check-in while delivering friendly, accurate service.

This part-time, seasonal role requires evenings, weekends and holidays, including Halloween and Christmas, with opportunities for growth into full-time benefits such as medical and retirement plans.

Qualifications

• 1+ years of customer service, hospitality, reservations, retail, tourism, or front desk experience.
• Friendly and professional communication skills, both over the phone and in person.
• Comfortable learning and using online reservation, ticketing, and point-of-sale systems.
• Pre-employment drug screen (including medical marijuana) and background check required prior to hiring.
• Strong attention to detail and ability to accurately manage guest information and special requests.
• Ability to remain calm, courteous, and solution-focused when assisting an upset or frustrated guest.
• Must be available to work weekends, evenings, and holidays.

Responsibilities

• Answer incoming phone calls and emails in a friendly, professional, and timely manner.
• Assist guests with making, changing, and confirming reservations.
• Provide accurate information about excursions, schedules, pricing, seating, menus, parking, accessibility, cancellation policies, and special events.
• Use the reservation and ticketing system to accurately enter and update guest information.
• Process payments, refunds, exchanges, and reservation changes according to company guidelines.
• Document dietary restrictions, accessibility needs, celebrations, and other special guest requests.
• Assist with preparing seating assignments and seating charts for scheduled excursions.
• Communicate reservation details and special requests to Operations, Food & Beverage, and onboard service teams.
• Assist guests with check-in, boarding passes, directions, and general questions upon arrival.
• Help troubleshoot reservation, ticketing, payment, and seating issues.
• Respond calmly and professionally to guest concerns and elevate more complex situations to a Lead or Manager when appropriate.
• Assist with contacting guests regarding schedule changes, delays, cancellations, or other important excursion updates.
• Maintain a clean, organized, and welcoming reservations and guest services area.
• Develop strong knowledge of our excursions, guest experiences, and services in order to confidently answer questions and make recommendations.
• Perform other guest service and administrative duties as assigned.

Skills

Customer service

Reservations

Front desk

Phone & email

Cash handling

POS systems

Tools

Reservation system

Point-of-sale systems

Job description

Mendocino Railway in West Sacramento is seeking a Reservations Specialist to be the first point of contact for guests planning their visit, assisting with reservations, excursion information, ticketing, and check-in while delivering friendly, accurate service.

This part-time, seasonal role requires evenings, weekends and holidays, including Halloween and Christmas, with opportunities for growth into full-time benefits such as medical and retirement plans.