Part-Time Rail Ticket Agent & Guest Services

Sierra Railroad Company; Fort Bragg (CA); On-site; USD 25,000 - 30,000; Part time

Benefits offered by this job

401(k) retirement

Paid sick leave

Job summary

Mendocino Railway's Skunk Train is seeking a friendly Retail Ticket Agent to sell tickets, answer questions, and help guests plan their visit along the Fort Bragg to Willits route. This part-time role includes evenings, weekends and holidays. Training on reservation software and POS will be provided.

Ideal candidates have strong customer service skills, basic computer knowledge, and the ability to work in a busy, public setting while maintaining a welcoming demeanor.

Qualifications

• Must be at least 18 years old.
• 1+ years of customer service experience.
• Ability to handle stressful situations in a public setting and resolve guest problems.
• Ability to use reservation software and POS (training provided).
• Must be available to work weekends, evenings, and holidays.
• Pre-employment background check required.
• Ability to manage retail transactions and payments.
• Strong written and spoken English communication.
• Professional, punctual and reliable in appearance.

Responsibilities

• Sell tickets using online ticketing and reservation system, confirm reservations, answer phones and emails.
• Provide detailed information about Skunk Train tours and events and upsell services.
• Inform guests about local things to do and attractions.
• Greet guests warmly and assist as they enter the Depot.
• Keep depot and work areas clean, stocked and sanitized.
• Handle card payments with POS and follow cash-handling policies.
• Restock merchandise and support daily operations.
• Support Skunk Train’s mission and communicate with guests and staff.
• Ensure safety and comfort of all guests and passengers.

Skills

Customer service

English proficiency

Cash handling

Interpersonal skills

Organizational skills

Punctuality

Tools

Reservation software

POS system

Microsoft Office

Job description

Mendocino Railway's Skunk Train is seeking a friendly Retail Ticket Agent to sell tickets, answer questions, and help guests plan their visit along the Fort Bragg to Willits route. This part-time role includes evenings, weekends and holidays. Training on reservation software and POS will be provided.

Ideal candidates have strong customer service skills, basic computer knowledge, and the ability to work in a busy, public setting while maintaining a welcoming demeanor.